“My wife and I got new glasses last summer ... hers were bifocal so cost a bit .. few hundred .... they finally gave up the ghost last month after about 9 months ... given my experience too .... see below ... she went to vision express ... turns out ... as she thought ... the prescription was wrong ... new glasses from vision express about £100 less and perfect vision now .... me ... I have single vision lenses .. so 2 for 1 offer ... first pair fell apart after 2 months (not the screw) normal wear ... finally fell apart about 3 months ago ... so using my second pair ... they fell apart tonight ... again not the screws ... just turned to my wife to speak ... arm fell off ! Again ... normal wear .... I also feel the prescription is wrong ... will look for my money back ... yea right !.... but definitely not going there again .... at the time we thought the examination seemed not right ... well looks like we were right then ! ... so angry ... a lot of money wasted”
“Prescribed distance glasses could not see out of my new glasses,so went somewhere else.Terrible service and would not offer me another eye test and
i kept saying the glasses were not right.had no choice but to go somewhere else and I'm so glad I did.They didn't want to refund me I had to keep asking for my money back.wont be going to Specsavers again”
“I purchased lenses over the phone on friday 12 june 2020 and had to wait for weeks in the pandemia context before getting an answer !Everytime I called the store nobody was answering the call and I never get my product on time! I had to cancel work plans and it has had a negative impact in my schedules and on my income as I had many business customers not happy as I could not respond to their call due to the absence of lenses! I did not have a good experience with Edgware road store and the service was much better in Lewisham store where I had the lenses immediately after payment!!”
“5 weeks ago I was in need of having glasses repaired, unfortunately due to Covid-19 i was unable to, 3 weeks later I was allowed an eye test no problem even though we were in covid-19 lockdown, and they were happy to receive £320, although the lady wasn't helpful the gentleman was, I was told they would be ready in 2 weeks due to covid-19, Monday 8th June I received a text message saying to call for an appointment to have my glasses fitted.
I made the appointment for today Friday 12th, knocked the door and was greeted by a fully masked PPE young lady who asked my name, locked the door & came back with a bag with my glasses in, I asked why they weren't being fitted and quess what I was told due to covid-19 they are not fitting.
I fully understand covid-19 i work for the NHS, but surely after receiving your money they can fit your glasses, i have come home and they are too big, called up and I have to wait for an appointment approx 2 weeks.
Disgusting and after many years going to specsavers will be the last.”
“Im a health care worker... lost my glasses...
I was promised I'd get replacement in 1 week. 2 weeks on and still don't have date when I will get them. Why promise something you can't deliver??!!!! Greed.”
“Cancelled my subscription to their Lensmail service. Had confirmation that it was cancelled and they continue to take/steal money from my account. Terrible customer service.”
“Do not go here unless you want to waste good money and time. I am still waiting to hear back from a complaint that I then had to follow up - nothing. The salesperson was one of the rudest people I have come into contact with. Being told something is “only $70 more” because I wouldn’t buy two pairs of glasses on a “buy one get one free deal”. “Only”? They have no idea they are lucky to have a job let alone customers spending money! I told her I don’t need two pairs I wouldn’t use them. After that it was like hell froze over. I’m still waiting for my glasses and a response and I have no idea if the tint is up to standard. Maybe one day I’ll hear back from them”
“With the majority of the nation in lock down and fellow optical stores closed, the bigwigs are sacrificing their staff to make a few odd pounds a day. I feel for these individuals who have no choice but to work as their bosses sit at home safe. Im not sure how they live with themselves! Someone needs to help the staff out of this awful situation that their selfish directors have put them in!”
“Terrible company to work for in a national crisis - risking the health of employees as desperate to keep their doors open, the head office geurnsey have a total lack of respect for staff and store directors - more worried about holding out for as long as they can, true colours have really shown! Not a good company, concerned about profit loss and customer footfall, couldnt give a damn about their staff members!”
“Firstly, the staff weren't friendly, expect one. I had my eyes checked with the normal test and the OCT scan. I told the opticians about my problems with my eyes, she wasn't really listening to me just looking at her computer. she didn't answer my questions on my concerns. she told me I needed new glasses for my reading, then see looked at my OCT scan and told me I have a slight or thin line of Glaucoma which she said was ok for my age and just to see her in two years time. I let the Opticians feeling worried and upset. when I went back to pick up my glasses I asked the staff about my worries about the glaucoma, they weren't helpful what's so ever. I felt really annoyed. I told my G.P about what she told me, she asked for a note from the opticians about the scan results, when it was send to my G.P. the opitician makes out that theirs nothing really wrong with the scan and that she didn't say that I had glaucoma. why would I make up something so serious. Secondly, I have used my new glasses but it makes my eyes detorted, online it says it would take 2 days for the to adjust to your eyes. but that hasn't happened. I am reluctant to go back having had a bad experience.”
“A consultant called 2 weeks ago asking if we would like to make an appointment, which I did.
The date agreed upon was today 12.3.2020, after 2pm and I was told we would be contacted and given a time beforehand.
Four calls to the relevant number and a message each time saying 'leave your number and address and we'll get back to you' have obviously fallen on deaf ears !!!!
A poor show !!!”
“Worst experience.
Ordered a urgent refill . Told me ready following day but waited 5 days . Ringing everyday explaining pending travel.
Had to get a car to do extra stop on way to airport . Salesperson told me they would be ready but we’re not .
Incompetent staff and lots of misleading information even after many calls was less than satisfactory service”
“Went for my first eye test in years,
Was told I needed glasses for reading and using a computer.
Collected the glasses, tried to use them and they made the screen and text blurry and I became slightly disoriented. Rang up to ask for advice and was told my eyes need to get used to them and to keep trying them. (Impossible as it was like being drunk)
Went in store on Friday and was abruptly told the prescription was correct and my eyes needed to get used to them.(no not at all thy are just wrong)
I decided to get a second opinion from a well know company.
To my surprise I DIDNT need glasses at all.
Spoke to Tom today and explained I’d had a second opinion and that I didn’t need glasses, all of a sudden I can have a full refund once I take the glasses in.
Will not be going here again for my daughters glasses.
They treat you like your stupid”
“Bromley High St. Paid £508.00 for glasses they broke while making them didn’t tell me told me they were ready. Went to the shop to be told they will be two more weeks ask for refund and basically said no chance.Ive been on the phone for four days spoke to 2 million people and no further just want your money.”
“Following phone call I took in a pair of my spectacles that had fell apart on the nose bridge. I was charged £70 for a replacement frame. They did not even clean the lens. I do not recommend the Hereford branch and would not use again”
“Really strange attitude very strange set up in shop staff very superior and rude felt looked down on just wanted glasses !!!! Hated the whole set up in Elgin Scotland moray don’t go !!!!!”
“spec savers is not recommended , rude staff in Hammersmith branch and the eye test wasn’t accurate, I am having double visions with my new eye glasses”
