“Really bad customer service, tried to ask them about my Hackett glassed where the welding had broken and therefore the lense had popped out, they refused to help and advised that the glasses were out of warrenty and they could not offer to sell me a frame as the deal was frame and lenses... Upselling which is illegal. Total rubbish, never see my customs again. Prior to this I also had a lense problem where they told me it was acceptable to be out by +-0.5 therefore I had to get my local optician to put propper lenses in my other glasses.”
“Very poor quality glasses, paid £200 glasses broken just before lock down already taken one pair back, my glasses are just over a 12 months but 8 months old when broken staff very rude at the Hanley branch, saying that it was wear and tear and unwilling to changed the frames trying to charge me £45 which is a joke when you already paid £200 for the which don’t last a year I’ve worn glasses for 20 years and never had any so poorly made will never return to specsavers”
“Had an eye test last July, paid well over£400 for them, happy with my choice although on second”free pair” the lenses seemed stronger but haven’t worn those much. There was a quibble with the manager at the time as my husband also got new specs(again at £400plus) they insisted he had to pay an extra £5 because he asked for a different case. However the black coating on my Balmain frames started to flake off this April, I couldn’t get into the shop because of COVID and the branch was closed anyway, today, 17th July I went back, a member of staff looked at my frames and said it looked like normal wear and tear and would speak to the manager, she came back and said they were out of warranty so all they could do was offer me a golden ticket for a half price new pair as these were now obsolete! How can that be right, surely the goods aren’t of merchantable quality if they don’t last the 2 years to my next eye test. Walked out in disgust, never going back there again, neither is my husband, Mother, Son or Daughter. Non existent customer service, a charmless enterprise.”
“I have been taking my children here for along time and on a whole, they have been great, we missed appointments due to pandemic and the manager was so awful, I am in shock about the way he spoke to us, after informing him about my son being disabled, and we have had to shield, he said i was emotionally blackmailing him! I am disgusted, upset and was told to go elsewhere. Horrible man. John Mulsworth!”
“Since yesterday I tried to book an eye test appointment. The website didn't work (tried a few times), few times I rang the shop and when finally was able to talk to somebody, the call has been disconnected.
Well Specsavers - you just lost a customer.”
“Avoid!! Bad customer service, wrong prescription, couldn't see out of glasses, have tried specsavers 3 times over the years, has not improved in that time, bad quality frames,and eye tests not done correctly.”
“2 for 1 My Arse - What a Rip Off!!
Went into Winton branch for pair of reasonably priced readers, I’d seen a nice pair online so knew exactly what I was looking for. Following an eye test was advised my lens would not fit those frames and directed to frames that were suitable, albeit a lot more expensive. Reluctantly settled on a £99 pair, however, during the fitting stage was advised there would be a £75 charge for grinding the lens to fit the frame, this after I’d been told (and sold) the necessary frames! When I queried this the assistant dropped it to £45. Told him I didn’t have that sort of money to spend on glasses and didn’t want to proceed.
He then agreed to drop the The charge (Remember that next you buy glasses) When asked about the free second pair I was told this did not apply as they’d waived the grinding fees! I pointed out their was a 2for1 deal on single lens glasses, which is what I was purchasing. They wouldn’t have it so thought I’d write a shitty review to warn potential customers. Incidentally I did hear another customer being charged £250 for 2 pairs of glasses ...£80 above their £169 most expensive frames!
So
CAVEAT EMPTOR!”
“Poor quality products. Not value for money as frames do not last. Specsavers then want to charge to replace frames even though its manufacturer fault. Quality has always been suspect but previously problems were rectified. But now the staff are very unhelpful and some are rude. Head office not interested. Branches are franchised so were told nothing to do with Specsavers head office. Have used many times in the past but something has changed. Will never use again.”
“My wife and I got new glasses last summer ... hers were bifocal so cost a bit .. few hundred .... they finally gave up the ghost last month after about 9 months ... given my experience too .... see below ... she went to vision express ... turns out ... as she thought ... the prescription was wrong ... new glasses from vision express about £100 less and perfect vision now .... me ... I have single vision lenses .. so 2 for 1 offer ... first pair fell apart after 2 months (not the screw) normal wear ... finally fell apart about 3 months ago ... so using my second pair ... they fell apart tonight ... again not the screws ... just turned to my wife to speak ... arm fell off ! Again ... normal wear .... I also feel the prescription is wrong ... will look for my money back ... yea right !.... but definitely not going there again .... at the time we thought the examination seemed not right ... well looks like we were right then ! ... so angry ... a lot of money wasted”
“5 weeks ago I was in need of having glasses repaired, unfortunately due to Covid-19 i was unable to, 3 weeks later I was allowed an eye test no problem even though we were in covid-19 lockdown, and they were happy to receive £320, although the lady wasn't helpful the gentleman was, I was told they would be ready in 2 weeks due to covid-19, Monday 8th June I received a text message saying to call for an appointment to have my glasses fitted.
I made the appointment for today Friday 12th, knocked the door and was greeted by a fully masked PPE young lady who asked my name, locked the door & came back with a bag with my glasses in, I asked why they weren't being fitted and quess what I was told due to covid-19 they are not fitting.
I fully understand covid-19 i work for the NHS, but surely after receiving your money they can fit your glasses, i have come home and they are too big, called up and I have to wait for an appointment approx 2 weeks.
Disgusting and after many years going to specsavers will be the last.”
“Im a health care worker... lost my glasses...
I was promised I'd get replacement in 1 week. 2 weeks on and still don't have date when I will get them. Why promise something you can't deliver??!!!! Greed.”
“Cancelled my subscription to their Lensmail service. Had confirmation that it was cancelled and they continue to take/steal money from my account. Terrible customer service.”
“Do not go here unless you want to waste good money and time. I am still waiting to hear back from a complaint that I then had to follow up - nothing. The salesperson was one of the rudest people I have come into contact with. Being told something is “only $70 more” because I wouldn’t buy two pairs of glasses on a “buy one get one free deal”. “Only”? They have no idea they are lucky to have a job let alone customers spending money! I told her I don’t need two pairs I wouldn’t use them. After that it was like hell froze over. I’m still waiting for my glasses and a response and I have no idea if the tint is up to standard. Maybe one day I’ll hear back from them”
“With the majority of the nation in lock down and fellow optical stores closed, the bigwigs are sacrificing their staff to make a few odd pounds a day. I feel for these individuals who have no choice but to work as their bosses sit at home safe. Im not sure how they live with themselves! Someone needs to help the staff out of this awful situation that their selfish directors have put them in!”
“Terrible company to work for in a national crisis - risking the health of employees as desperate to keep their doors open, the head office geurnsey have a total lack of respect for staff and store directors - more worried about holding out for as long as they can, true colours have really shown! Not a good company, concerned about profit loss and customer footfall, couldnt give a damn about their staff members!”
“Firstly, the staff weren't friendly, expect one. I had my eyes checked with the normal test and the OCT scan. I told the opticians about my problems with my eyes, she wasn't really listening to me just looking at her computer. she didn't answer my questions on my concerns. she told me I needed new glasses for my reading, then see looked at my OCT scan and told me I have a slight or thin line of Glaucoma which she said was ok for my age and just to see her in two years time. I let the Opticians feeling worried and upset. when I went back to pick up my glasses I asked the staff about my worries about the glaucoma, they weren't helpful what's so ever. I felt really annoyed. I told my G.P about what she told me, she asked for a note from the opticians about the scan results, when it was send to my G.P. the opitician makes out that theirs nothing really wrong with the scan and that she didn't say that I had glaucoma. why would I make up something so serious. Secondly, I have used my new glasses but it makes my eyes detorted, online it says it would take 2 days for the to adjust to your eyes. but that hasn't happened. I am reluctant to go back having had a bad experience.”
“A consultant called 2 weeks ago asking if we would like to make an appointment, which I did.
The date agreed upon was today 12.3.2020, after 2pm and I was told we would be contacted and given a time beforehand.
Four calls to the relevant number and a message each time saying 'leave your number and address and we'll get back to you' have obviously fallen on deaf ears !!!!
A poor show !!!”
“Worst experience.
Ordered a urgent refill . Told me ready following day but waited 5 days . Ringing everyday explaining pending travel.
Had to get a car to do extra stop on way to airport . Salesperson told me they would be ready but we’re not .
Incompetent staff and lots of misleading information even after many calls was less than satisfactory service”
