“If I could give it no stars I would! Terrible service poor range of spectacles when I did get spectacles they did not fit properly and lenses were misaligned and then I am told I cannot get a refund unless a manager is in the store. I have been waiting for a refund now for 3 months. Do not use this store!”
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Jennifer Smith
GB
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Jennifer Smith
United Kingdom
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Review of Specsavers
Jennifer Smith
6 reviews
1 star: Bad
4 days ago
I had my eyes tested a few days ago at…
I had my eyes tested a few days ago at Nuneaton store. Firstly they left me for an hour as they had forgot me. Everyone else was going in bar me. I had to go up to reception and ask why. The clip board with my information on was pushed right back and not sticking out like the others. The opticians never bothered to look in the slats so missed me.
Anyway I went in to have my eyes tested. She kept. Saying wrong things about me despite having my information on screen. So I am assuming she had someone else's. For instant she said I had my glasses for 4 years when in fact I had them 2. She didn't test my dey eye either. In fact the whole test was so rushed I am now so worried it was wrong and the glasses I paid £333 for will be wrong. The optician just wasn't interested in me whatsoever.
Then down stairs to choose some glasses. The lady I seen was awful was so rude and arrogant towards me. I could only pick 5 pairs. The sunglasses I wanted she didn't find and had to make do with some others which I don't particularly like. My other glasses were not my choice either but once again I was being rushed. She wasn't any help saying which looked nice and which didn't. And I feel the measurement for the varifocal will be wrong too as only did one eye and didn't do them for the sunglasses. So that will be wrong for sure. My sister in law who went the week before had brilliant service but I didn't for sure. That's why I went but next time will go elsewhere. I supposed to go every year to have my dey eye checked but the optician I seen must have been having a bad day as simply wasn't interested.
I did email my complaint 11 days ago but I have had no response. Hence putting this review on here.”
“Really bad customer service, tried to ask them about my Hackett glassed where the welding had broken and therefore the lense had popped out, they refused to help and advised that the glasses were out of warrenty and they could not offer to sell me a frame as the deal was frame and lenses... Upselling which is illegal. Total rubbish, never see my customs again. Prior to this I also had a lense problem where they told me it was acceptable to be out by +-0.5 therefore I had to get my local optician to put propper lenses in my other glasses.”
“Very poor quality glasses, paid £200 glasses broken just before lock down already taken one pair back, my glasses are just over a 12 months but 8 months old when broken staff very rude at the Hanley branch, saying that it was wear and tear and unwilling to changed the frames trying to charge me £45 which is a joke when you already paid £200 for the which don’t last a year I’ve worn glasses for 20 years and never had any so poorly made will never return to specsavers”
“Had an eye test last July, paid well over£400 for them, happy with my choice although on second”free pair” the lenses seemed stronger but haven’t worn those much. There was a quibble with the manager at the time as my husband also got new specs(again at £400plus) they insisted he had to pay an extra £5 because he asked for a different case. However the black coating on my Balmain frames started to flake off this April, I couldn’t get into the shop because of COVID and the branch was closed anyway, today, 17th July I went back, a member of staff looked at my frames and said it looked like normal wear and tear and would speak to the manager, she came back and said they were out of warranty so all they could do was offer me a golden ticket for a half price new pair as these were now obsolete! How can that be right, surely the goods aren’t of merchantable quality if they don’t last the 2 years to my next eye test. Walked out in disgust, never going back there again, neither is my husband, Mother, Son or Daughter. Non existent customer service, a charmless enterprise.”
“I have been taking my children here for along time and on a whole, they have been great, we missed appointments due to pandemic and the manager was so awful, I am in shock about the way he spoke to us, after informing him about my son being disabled, and we have had to shield, he said i was emotionally blackmailing him! I am disgusted, upset and was told to go elsewhere. Horrible man. John Mulsworth!”
“Since yesterday I tried to book an eye test appointment. The website didn't work (tried a few times), few times I rang the shop and when finally was able to talk to somebody, the call has been disconnected.
Well Specsavers - you just lost a customer.”
“Avoid!! Bad customer service, wrong prescription, couldn't see out of glasses, have tried specsavers 3 times over the years, has not improved in that time, bad quality frames,and eye tests not done correctly.”
“2 for 1 My Arse - What a Rip Off!!
Went into Winton branch for pair of reasonably priced readers, I’d seen a nice pair online so knew exactly what I was looking for. Following an eye test was advised my lens would not fit those frames and directed to frames that were suitable, albeit a lot more expensive. Reluctantly settled on a £99 pair, however, during the fitting stage was advised there would be a £75 charge for grinding the lens to fit the frame, this after I’d been told (and sold) the necessary frames! When I queried this the assistant dropped it to £45. Told him I didn’t have that sort of money to spend on glasses and didn’t want to proceed.
He then agreed to drop the The charge (Remember that next you buy glasses) When asked about the free second pair I was told this did not apply as they’d waived the grinding fees! I pointed out their was a 2for1 deal on single lens glasses, which is what I was purchasing. They wouldn’t have it so thought I’d write a shitty review to warn potential customers. Incidentally I did hear another customer being charged £250 for 2 pairs of glasses ...£80 above their £169 most expensive frames!
So
CAVEAT EMPTOR!”
“Poor quality products. Not value for money as frames do not last. Specsavers then want to charge to replace frames even though its manufacturer fault. Quality has always been suspect but previously problems were rectified. But now the staff are very unhelpful and some are rude. Head office not interested. Branches are franchised so were told nothing to do with Specsavers head office. Have used many times in the past but something has changed. Will never use again.”
“My wife and I got new glasses last summer ... hers were bifocal so cost a bit .. few hundred .... they finally gave up the ghost last month after about 9 months ... given my experience too .... see below ... she went to vision express ... turns out ... as she thought ... the prescription was wrong ... new glasses from vision express about £100 less and perfect vision now .... me ... I have single vision lenses .. so 2 for 1 offer ... first pair fell apart after 2 months (not the screw) normal wear ... finally fell apart about 3 months ago ... so using my second pair ... they fell apart tonight ... again not the screws ... just turned to my wife to speak ... arm fell off ! Again ... normal wear .... I also feel the prescription is wrong ... will look for my money back ... yea right !.... but definitely not going there again .... at the time we thought the examination seemed not right ... well looks like we were right then ! ... so angry ... a lot of money wasted”
“Prescribed distance glasses could not see out of my new glasses,so went somewhere else.Terrible service and would not offer me another eye test and
i kept saying the glasses were not right.had no choice but to go somewhere else and I'm so glad I did.They didn't want to refund me I had to keep asking for my money back.wont be going to Specsavers again”
“I purchased lenses over the phone on friday 12 june 2020 and had to wait for weeks in the pandemia context before getting an answer !Everytime I called the store nobody was answering the call and I never get my product on time! I had to cancel work plans and it has had a negative impact in my schedules and on my income as I had many business customers not happy as I could not respond to their call due to the absence of lenses! I did not have a good experience with Edgware road store and the service was much better in Lewisham store where I had the lenses immediately after payment!!”
“5 weeks ago I was in need of having glasses repaired, unfortunately due to Covid-19 i was unable to, 3 weeks later I was allowed an eye test no problem even though we were in covid-19 lockdown, and they were happy to receive £320, although the lady wasn't helpful the gentleman was, I was told they would be ready in 2 weeks due to covid-19, Monday 8th June I received a text message saying to call for an appointment to have my glasses fitted.
I made the appointment for today Friday 12th, knocked the door and was greeted by a fully masked PPE young lady who asked my name, locked the door & came back with a bag with my glasses in, I asked why they weren't being fitted and quess what I was told due to covid-19 they are not fitting.
I fully understand covid-19 i work for the NHS, but surely after receiving your money they can fit your glasses, i have come home and they are too big, called up and I have to wait for an appointment approx 2 weeks.
Disgusting and after many years going to specsavers will be the last.”
“Im a health care worker... lost my glasses...
I was promised I'd get replacement in 1 week. 2 weeks on and still don't have date when I will get them. Why promise something you can't deliver??!!!! Greed.”
“Cancelled my subscription to their Lensmail service. Had confirmation that it was cancelled and they continue to take/steal money from my account. Terrible customer service.”
“Do not go here unless you want to waste good money and time. I am still waiting to hear back from a complaint that I then had to follow up - nothing. The salesperson was one of the rudest people I have come into contact with. Being told something is “only $70 more” because I wouldn’t buy two pairs of glasses on a “buy one get one free deal”. “Only”? They have no idea they are lucky to have a job let alone customers spending money! I told her I don’t need two pairs I wouldn’t use them. After that it was like hell froze over. I’m still waiting for my glasses and a response and I have no idea if the tint is up to standard. Maybe one day I’ll hear back from them”
