Sport Chek Reviews

Name: Sport Chek
Rating: 1.64

1.6 Rating 504 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no selection for mens compare with womens, poor store”

Helpful Report

Posted 6 years ago

“I recently ordered a pair of shoes from the sportchek website. I just received it today. I open the box and it is noticeable that there are some defects with it in terms of its looks. I am particularly big on how the shoe looks, the fact that there are noticeable faults with the shoe that anyone can pick up upsets me. Buying products from online clearly means that the company is just dumping any products they can't sell in store due to everything wrong with it. In side the box for the shoe also had a few hairs in it, the very least they could have done was make sure the shoe and the box was clean. This may sound ridiculous but I'm big on cleanliness and the aesthetic of my products. But clearly sportchek has different philosophies and only give what they can't sell otherwise so looks like i'm never buying online again.”

Helpful Report

Posted 6 years ago

“Recently made on online order on Sportschek.ca. Knowing that Canada Post was on strike still decided to ship the item using them. When I contacted customer service the rep was not helpful at all and her answer was pretty much just deal with it. Never again dealing with Sports chek again.”

Helpful Report

Posted 6 years ago

“I ordered a swimming cap online, and when the product arrived , it was used and hair still in it, so gross. how can not check the product before shipping it. Awful. If i can rate it zero star I would.”

Helpful Report

Posted 6 years ago

“Received pants that are very different than they looked on line. I was told I would have to pay to return them. I think the customer service representative on the phones was high, because he was extremely confused and unprofessional.”

Helpful Report

Posted 6 years ago

“I wouldn't recommend SportChek. Customer service is terrible both in store and online. They don't listen to customer concerns. Still waiting for my sons shoes, will take two weeks to receive them.”

Helpful Report

Posted 6 years ago

“Store did not have ANY x-country ski equipment in the store in November. Who is going to want summer equipment in Saskatchewan in November?! Does not even stock alot of their merchandise, so needs to be purchased online. Gift card would not work online - so would have had to go both in store and online. Employees were kind enough, but not knowledgeable in the least. No knowledge at all about what they were selling, no idea what they had in stock or what could be gotten that was not in stock. I do not want to support a company that does not have educated employees and is doing their best to replace employees that they do have (ONLY available online). It is also clear that Atmosphere and Sportchek are run by the same company as their website are nearly identical, and both stores have many items available ONLY online. I will certainly be taking my business elsewhere to an establishment that at least makes an attempt to know what they are talking about.”

Helpful Report

Posted 6 years ago

“Very Poor Customer Service! I ordered something online and Canada Post stated it was delivered; however, I never received it. When I contacted Customer Service, they initially stated wait a couple of days and if you still don't receive it, call back and we'll cancel your order. When I called back in 2 days, they advised that I had to wait another 5 days and then call back again......and was left on hold for over 15 minutes....When I advised that I needed the item purchased sooner than that, they suggested I place another order. Why would I place another order when I never received the first one....yet have paid for it.......Will not order from them again!”

Helpful Report

Posted 6 years ago

“I ordered a jacket worth $45 and mittens last October 1 and got it by Oct 10 but I got a pair of gloves ($14.95) instead plus the mittens. I called customer service and they provided me a return slip and told me to send it back by Canada post and said that I dont have to pay for anything YET when I went there, Canada post is asking me to pay for a fee. Not only it’s hustle but disappointing as well. Like a jacket is way different from a pair of gloves. Maybe don’t offer online shopping if you wouldn’t do it correctly then. Now I can’t call them back because it’s a Saturday.”

Helpful Report

Posted 6 years ago

“ordered golf clubs online sept25 after 3 days i received no confirmation of my order so called customer service and told my order was still being sourced, went online and located 7 sets of clubs in ontario within 5 hours of my address. another call to customer service and again wait a little longer. week 2 i receive email stating my clubs are being shipped from edmonton, when i received them on the carton is big black letters missing clubs, once i opened the box there was two missing clubs along with no head covers, and best of all electronic security devices were still attached, also not packing material to protect the clubs. Another call to customer support and told to ship them back which i did and sport chek received them. i called again questioned as why i had not received a refund same ole answer wait 5 days. i again called and asked if they could ship another set of clubs but not unless i was willing to place another online order and pay full amount, found another set of clubs online from discount golf and asked if sport chek would price match no way so thought i would share how sport chek cares less about customer service, shame on your unethical business practice. i have visited my local sport chek retailer and the manager was very understanding and appalled at how my order was treated.Russ”

Helpful Report

Posted 6 years ago

“Very bad customer service. I went to get skates and staff kept entertaining one customer and ignored me. He then disappeared from the counter. When asked with another staff for assistance she kept giving excuses and rude attitude.”

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Posted 6 years ago

“Do not buy a bike from the Keaton location, I had nothing but problems with the bike when I asked for a refund within the 60 day policy I was told no I left bike at the store because it had become unsafe for my son to ride.”

Helpful Report

Posted 6 years ago

“When you call in to the customer service line they are rude and arrogant. How are these people still employed. I truly hope all calls are recorded”

Helpful Report

Posted 6 years ago

“Waited 20 minuets for someone to help us in the shoe department. Staff walked passed us and ignored us. I finally found someone to help us who then disappeared for 10 minutes and we eventually left without getting any service. I spoke to the manager who simply said I’m sorry I will talk to staff. Obviously managers nor the on floor staff any kind of customer service training. The manager definitely has no leadership training and is not equipped to handle or deal with customer complaints. Word of advice, invest in training your staff including your managers. Hire qualified managers and not teenagers to teach your staff.”

Helpful Report

Posted 6 years ago

“I ordered size two shoes for my daughter for back to school. Was sent a size one in a size two box. Simple mistake. Was told i would have to return shoes to the store but I do not drive and cannot return shoes to the store. Then was told i would have to mail them back, wait for a refund and order again! I would not be guaranteed shoes in time for school. Very poor customer service considering it was their error.”

Helpful Report

Posted 6 years ago

“Sharing my experience, first time I buy from sportchek online, bought a Suunto Ambit3 Peak Black for a good price (maybe 25% off or something) well, after few days of tracking via Canadapost package arrived, the surprise was that there is a watch package inside but there was no watch!!!! Immediatly I called customer service and barely controlled my anger explained what happened well... they guy said all will be fixed and it is a mistake and they could have grabbed the display watch box instead of a one with the watch in, I received no e.mail or call as customer service guy said to explain when they will send me what I bought and paid 228 CAD for!!”

Helpful Report

Posted 6 years ago

“Ordered some muse meditation devices for my staff. Used the 10% sign up bonus code. Order put on hold the next day with instructions to call a security number. 3 calls and over 2:20 h on hold later, I’m told there is no issue and the credit card issuer confirmed all my information. I’m forced to reorder without the one time use code, unless I call customer support again and stay on hold another 2-3 hours. NO THANKS SPORT CHEK.”

Helpful Report

Posted 6 years ago

“Avoid. Ordered shoes online, they lost the shipment, I had to call to chase it. Four weeks later still no shoes. Called and they just gave up and refunded me. Waste of time.”

Helpful Report

Posted 6 years ago

“Online inventory does not reflect reality- visited store and they didn't have what the website indicated they had in stock, for 2 different products. Took them 25min of looking to confirm. Ended up ordering online, still no updates 7 days after ordering (despite website indicating product was in same major city was me!) Failing at online retail.”

Helpful Report

Posted 6 years ago

“Couldnt find stock at local stores so ordered $700 merino wool base layers gifts online. Big mistake...6 pc order was delivered in dribs and drabs. Womens top delivered wrong twice. Girl on phone at .ca said website was screwed up...go see a store to get help. Yeah for Stratford store...tried real hard...but held back by .ca. 2 trips to store for returns....nobody at .ca cares to find correct top. Final solution is to offer me 15% off? Big deal...I want the correct top I ordered! I dare you .ca to make me happy!”

Helpful Report

Posted 7 years ago

Sport Chek is rated 1.6 based on 504 reviews