Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dont buy online from this company they take your money and dont deliver goods”

Helpful Report

Posted 5 years ago

“I received the wrong item, was told it was my error because I ordered the wrong size (I didn’t). I explained that I’m shielding because I’m clinically extremely vulnerable and can’t get to the post office, and requested an extension to the returns window due to the circumstances. I was told no and the customer service ticket was as ‘closed’ without even asking if I needed any more assistance. So disappointing and quite upsetting”

Helpful Report

Posted 5 years ago

“This review is based purely on communication rather than the products, which is just as important. I ordered some golf balls and trousers, (£4.99 delivery fee, expensive in comparison to competitors but was willing to go for it) as soon as my order is placed, without my knowledge OR option to choose if I still want to go ahead otherwise, the trousers were taken off because out of stock, I could have ordered the golf balls on their own on amazon with no delivery cost, but instead I was mislead here and given no option to change otherwise, thata really bad with the high delivery cost, will post on here and trustpilot”

Helpful Report

Posted 5 years ago

“The delivery was quite slow as I ordered next day but it came 3 days later but I understand that is Hermes fault not yours.”

Helpful Report

Posted 5 years ago

“Having ordered my size trainers online, my order was somehow changed so I received the wrong size AND I WAS BLAMED! They had to be returned at my expense to achieve the correct size - which I had originally ordered.”

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Posted 5 years ago

“I ordered on line paid for shipping which was very expensive and didn’t like the product/item ask for my return and refund which costed a lot more . I feel misled and cheated .i most of the companies on line offer free returns and feel you skimmed money from consumer and that’s not acceptable.M Ashley look after your business”

Helpful Report

Posted 5 years ago

“Спасибо все было хорошо кроме одного Вы отправили товар dhl в моей стране это большая проблема - растаможить товар нужно ехать 50км либо платить 30 фунтов - получилось в итоге дорого Лучше бы вы ртправили простой почтой”

Helpful Report

Posted 5 years ago

“Satisfeito”

Helpful Report

Posted 5 years ago

“Odlican odnos cijene i kvalitete. Super zadovoljna s proizvodom.”

Helpful Report

Posted 5 years ago

“Website very good and easy to use (and I'm a technophobe) Items at a reasonable price Hermes leave alot to be desired, bought 2 items recently at different times and both times they delivered to the wrong address. They have though proudly sent me a picture delivering to the said wrong address”

Helpful Report

Posted 5 years ago

“Charged me £4 more for the items than it would have cost me in the shop, was charged £14 per box of golf balls that I could have got for £13 in the shop, and then you also add another £4 for shipping, quite frankly you should be wearing masks.”

Helpful Report

Posted 5 years ago

“Excellent service, I paid for next day delivery on a pair of boots and they came with no hassle.”

Helpful Report

Posted 5 years ago

“Love the shoes,quick delivery thanks”

Helpful Report

Posted 5 years ago

“Easy to order, quick delivery with a good delivery company too so no problems. Would use again.”

Helpful Report

Posted 5 years ago

“Quick and deals”

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Posted 5 years ago

“Hello, I ordered size 8 shoes. A pair of size 10 sheos arrived. As per the delivery note .. I then went on to the website and rendered the same pair in size 8. A pair of 10 turns up in my basket. As this had happened before I checked. Really not sure how this can happen but it did. Resulting in me having to pay to return the item. This hasn't been a great experience.”

Helpful Report

Posted 5 years ago

“I ordered 4 items and I received only 2, true that it was taken from account for those 2 items but I ordered especially that 2 that I didn't received. Very unhappy”

Helpful Report

Posted 5 years ago

“Customer service review not product. Mistakenly ordered the wrong size shoe, asked to change straight after ordering to be told its not doable, get items and have to pay to return. Shockingly bad. Wont be ordering from you again.”

Helpful Report

Posted 5 years ago

“I ordered and paid for express service which was meant to be next day delivery. My items only arrrived 3 days later. Only one item was delivered and the other cancelled”

Helpful Report

Posted 5 years ago

“Good, quick service. I'd be willing to have slower service for free postage.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews