Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally wear 6 ordered Size 6.5 still to tight disappointed intemperate was sent back looking refund”

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Posted 4 years ago

“Surpringly easy and very good speedy service”

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Posted 4 years ago

“Bizarrely I have given a 4 rating because though they got it wrong, they were better at putting it right. What do I mean? Well, my order of football boots, which were a good price, was picked correctly, but inside the box there were a different pair of boots (actually more expensive). I dreaded how this may prove tricky, but from the initail contact, right through the return process, everything was fairly simple, dealt with quickly, and cost me nothing extra with regards to postage. The new boots then arrived, all within a week, and I did like the personal touch of the Customer Service person who corresponded with their name. Now I have a pair of boots I'm happy with.”

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Posted 4 years ago

“Snel bestel proces, voldoende keuze in maten (hardloopschoen) en sneller dan verwachtte levering!”

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Posted 4 years ago

“Slightly disappointed being charged 10.50 a pair for tracksuit bottoms when then come with tags on Two for £16.”

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Posted 4 years ago

“Have not yet received my order although within the delivery dates. Not at all impressed asi ordered six polo shirts with £4.99 delivery charge which wasn’t to bad for six shirts and after I had checked out I had an email to say that four were out of stock. So I have paid £4.99 for the delivery of two t shirts which I would not have done. Surely they should tell you these are out of stock before you check out to give you the option of cancelling your order. AND I STILL HAVEN’T RECEIVED IT so thoroughly annoyed.”

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Posted 4 years ago

“Paid for next day delivery, turned up after 2 days, golf ball box was damaged and golf balls was loose in the bag with 1 missing!”

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Posted 4 years ago

“Returned a pair of walking boots, paid for the postage. I was deducted £4.00 of the original price. Not happy, won't be buying from this site again. A. J. Mckay”

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Posted 4 years ago

“The ordering process was very easy. I was kept informed of order progress and delivery was extremely quick.”

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Posted 4 years ago

“Sports direct were amazing the trainers didn’t take long to come. The only thing was they wasn’t the same colour as on the internet but it was a okay”

Sports Direct 5 star review on 16th March 2021

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Posted 4 years ago

“So annoying ordering on line. As you select size of show which I did (5) when you scrol down to payment, it clicks on an 8. I paid and then realised. Payment hadn't gone through but no way of amending order. So had to re order again and now got to send back at my cost. Total joke.”

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Posted 4 years ago

“Great service, arrived within 23hours of placing order online.”

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Posted 4 years ago

“Att handla va lätt att få information om mitt paket värkar omöjligt 😔”

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Posted 4 years ago

“Efficient”

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Posted 4 years ago

“Great service and quick delivery”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“The trainers I ordered were different colours when they arrived .I then had to pay nearly £5.00 to send them back .Nota very happy customer”

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Posted 4 years ago

“It went very well. Only five days to get my sneakers home. :-)”

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Posted 4 years ago

“Great service, really fast delivery and item well packaged! Returns slip included to make returns easy if needed, luckily what we bought fits perfectly and my son couldn't be happier.”

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Posted 4 years ago

“Only 2 of 3 boxes delivered. No reply from customer service yet after 2 days.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews