Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, good prices.”

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Posted 4 years ago

“quick delivery and as I needed to return my trainers (only due to the wrong size) the process was very easy and the refund was very quick. My only issue - and why I've given 4 stars instead of 5, is that to buy the trainers and send them back has cost me £10+ in postage fees!”

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Posted 4 years ago

“Products were excellent. Communication Would of got a five if it wasn't for the delivery which was poor. Promised delivery slots given only not to turn up and when they did deliver threw item on floor infront of daughter.”

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Posted 4 years ago

“Good price,Great item,Fast delivery.Would use again. Thank you.”

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Posted 4 years ago

“Y They sent me the wrong item and had to send the item back.”

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Posted 4 years ago

“Happy with the delivery, just do not like payment for postage and returns”

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Posted 4 years ago

“Quick delivery. Good price.”

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Posted 4 years ago

“Come the next day even though I did not pay extra perfectly packed”

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Posted 4 years ago

“Arrived very quickly for standard delivery. Came in excellent condition and great value for money”

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Posted 4 years ago

“I tried to contact you before the item was dispatched, as I had made an error, I looked at the 7-8 thinking it was size, but it was age, so I have to return this item and pay postage, I won't be ordering a replacement, thanks”

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Posted 4 years ago

“love the clothes in sportsdirect and delivery is good.delivery can be a bit pricey.”

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Posted 4 years ago

“Order placed 07 March Order processed 08 March Order dispatched 11 March Order status 16 March: Awaiting Courier Pickup Seriously?”

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Posted 4 years ago

“Expensive returns policy. I returned uncomfortable runners €36 the tongue was badly fitter. Noted the issue on returns cost €18 to post. Total cost €54. Refund €28 told it was a change of mind my complaint not acknowledged out of pocket by €26. No free returns with Sportsdirect. Very disappointing”

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Posted 4 years ago

“Very good - easy to shop on the site with a good range of products. Delivery went well. No complaints.”

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Posted 4 years ago

“overall experience good but had to return item as sizing not great but return process was easy ,however as fault was with the product I feel customer paying full postage unfair most places do free returns”

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Posted 4 years ago

“Excellent product, well presented and shipped promptly.”

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Posted 4 years ago

“Shocking about 9 days later and still no delivery, might not be sports direct fault maybe delivery company's fault, but sports direct are hard to get hold of and dont seem to be trying to resolve the problem quickly! So either tell hermes to get it sorted asap or give me a refund”

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Posted 4 years ago

“Products as described. Fast delivery; and got time slots for the delivery Happy with what I bought”

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Posted 4 years ago

“Não posso ainda avaliar pq ainda não recebi a encomenda que fiz e que já está paga”

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Posted 4 years ago

“Excellent service quick delivery. Good value”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews