Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide choice of stock but after taking order at 10:30 in the morning was then emailed at 22:30 that night telling me I wasn’t getting my order after paying extra for next day delivery which caused me an inconvenience then took 5 days for the refund to get back to my account causing me to have to reorder a different set of shoes.”

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Posted 5 years ago

“I have placed an order from the 11/03/21 for next day delivery but until now I have not received that order yet”

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Posted 5 years ago

“Order arrived on time! Trousers did not fit so returned. Refund issued immediately.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I was charged twice for my order as one item wasn't available. The order was placed order was placed on the 6th of March and 1st payment was taken, second amount is being held pending since then and won't be refunded into my account until Saturday 20th of March as I contacted my bank and they gave me this information. I emailed them and called all 3 numbers to try and get my money back sooner as I'm on disability and this was my full payment so iv had to go without groceries for that week and trying to come back since. This isn't good enough. Terrible way to treat customers.”

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Posted 5 years ago

“Ordered 2 pairs of trainers one pair was supposed to be white but looked second hand. Had to send them back for an exchange but out of stock. So I'm £4.20 out of pocket which i had to pay to return your mistake. Never use sports direct again and would advise friends and family not to.”

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Posted 5 years ago

“A tracksuit didn’t come and I’ve been charged for it”

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Posted 5 years ago

“I ordered a tracksuit from your company they cancelled the order and stil have not refunded me for it”

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Posted 5 years ago

“Not received my order yet”

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Posted 5 years ago

“Great clothes”

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Posted 5 years ago

“Really comfortable on your feet”

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Posted 5 years ago

“Hello I am very pleased with the purchase and professional service. Regards Leszek”

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Posted 5 years ago

“Delivery was quick and prompt”

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Posted 5 years ago

“Not good at all I am still waiting on my order It has been 2 weeks now.”

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Posted 5 years ago

“Very quick and efficient delivery”

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Posted 5 years ago

“All perfect and in time”

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Posted 5 years ago

“Great shoes. Ordered wrong size but sent the right size promptly.”

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Posted 5 years ago

“I am very pleased with the service very efficient and helpful thankyou”

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Posted 5 years ago

“My order was delivered the very next day excellent service”

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Posted 5 years ago

“excellent service thank you”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews