Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shoes 9th of march and haven't arrived yet.i put that under one day delivery no benefit paying extra for one day delivery and even not replying back properly to me when they gonna deliver. I will say worst experience order from sport direct first time and it would be the last time....”

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Posted 5 years ago

“Absolutely shocking I will never shop at any sports direct stores ever again I ordered my product over a week ago and still haven't received them they see currently with the bloody delivery service hermes which is shocking my order number is 9486010014769182 9 day later and still haven't received them”

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Posted 5 years ago

“Easy to use website and ordering process. I was kept informed of progress right until the item I ordered was delivered. Good quality branded item supplied at a competitive price.”

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Posted 5 years ago

“Next day delivery was excellent”

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Posted 5 years ago

“Very happy with my purchase highly recommend good delivered in time”

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Posted 5 years ago

“The ski jacket I bought is very good in general. However the zip of the one I received was faulty and got broken on the first week of wearing. I returned the jacket and they send me new one. However, the return postage expenses were on my own, which I found as a flow about customer service.”

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Posted 5 years ago

“The umbrella ordered was bent and unusable and will need to go back but I am very dubious about doing this as the same thing could happen with the replacement as it was only in a cardboard box which was quite badly damaged.”

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Posted 5 years ago

“very poor return policy, they charge you shipment but it's not covered with the refund So if the product doesn't suit you, you actually lose money, not only the shipment but also the post charge to return them”

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Posted 5 years ago

“The item was supposed to be small god knows what medium is ?”

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Posted 5 years ago

“One of my packaging smelt of cigarettes and the item which is out of stock im still waiting on refund over a week.”

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Posted 5 years ago

“Fast service really pleased with my goods would recommend”

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Posted 5 years ago

“Great pair of walking shoes, good value for money, with a prompt service.”

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Posted 5 years ago

“Great value trainers delivered on time.”

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Posted 5 years ago

“Standard delivery paid for but came in quickly with 3 days. Good stuffs and cheaper as well”

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Posted 5 years ago

“Great website, only took me a matter of minutes to find what I needed and complete my order.”

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Posted 5 years ago

“Postage cost to receive and to send back, won’t be using sports direct again online.”

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Posted 5 years ago

“Easy order process and reasonably quick delivery to a collection point. This is important to us as we are unable to receive deliveries to our home. Price was competitive. Overall happy with the service.”

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Posted 5 years ago

“Always good value but delivery costs are always way to high. Then after the order you get bombarded with email offers”

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Posted 5 years ago

“I m new here moved from spain.but a good experience of purchased with u.”

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Posted 5 years ago

“Good prices on items but £5 slow delivery on a >£50 order is too much, especially when it’s Hermes who missed the delivery slot by two hours and attempted a fake delivery”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews