Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou for the easy access to your website and the safe delivery of my parcel from you. I will certainly be shopping online with you again Thanks”

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Posted 5 years ago

“Arrived quickly brand new . Exactly as described. 5 stars”

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Posted 5 years ago

“I paid for next day delivery. Wasn't come”

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Posted 5 years ago

“Sadly I received very poor service from Sports Direct, after receiving a damaged T-Shirt customer services made it extremely difficult in refunding the total sum.”

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Posted 5 years ago

“Not to bad at all.”

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Posted 5 years ago

“Kupil preko slovenske trgovine in je morala pošilja na carino. NEZASLIŠANO !!”

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Posted 5 years ago

“I haven’t got my money back for a top that was cancelled”

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Posted 5 years ago

“Quick and easy to order the trainers are beautiful my daughter loves them”

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Posted 5 years ago

“Wrong size shoes sent. Had to pay for postage of new pair, then to return wrong ones. Customer services not very helpful regarding and said couldnt have refund on postage because didnt return the full order. Still waiting for refund on the wrong trainers.”

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Posted 5 years ago

“Very pleased with my order and speedy delivery. So impressed I ordered more items good quality items at affordable prices”

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Posted 5 years ago

“You delivered my parcel at wrong place...and after that you were not admitting your mistake.. so for that’s a bad experience”

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Posted 5 years ago

“Wrong item sent, error not rectified.”

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Posted 5 years ago

“I bought these Gelert boots for my son who is size 14. I always have difficulty getting footwear for him. For many years I had to get footwear from the U.S. delighted I can now access them from Sports Direct. He has had a different brand in the past, but expressed a preference for this brand. The web site is well designed and easy to use. I always get a good deal whatever I buy.”

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Posted 5 years ago

“I was appauled that I was made to pay 5 pound to wait a whole week for my parcel.. I ordered my parcel a week ago and still. Nothing”

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Posted 5 years ago

“Normally wear 6 ordered Size 6.5 still to tight disappointed intemperate was sent back looking refund”

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Posted 5 years ago

“Surpringly easy and very good speedy service”

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Posted 5 years ago

“Bizarrely I have given a 4 rating because though they got it wrong, they were better at putting it right. What do I mean? Well, my order of football boots, which were a good price, was picked correctly, but inside the box there were a different pair of boots (actually more expensive). I dreaded how this may prove tricky, but from the initail contact, right through the return process, everything was fairly simple, dealt with quickly, and cost me nothing extra with regards to postage. The new boots then arrived, all within a week, and I did like the personal touch of the Customer Service person who corresponded with their name. Now I have a pair of boots I'm happy with.”

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Posted 5 years ago

“Snel bestel proces, voldoende keuze in maten (hardloopschoen) en sneller dan verwachtte levering!”

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Posted 5 years ago

“Slightly disappointed being charged 10.50 a pair for tracksuit bottoms when then come with tags on Two for £16.”

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Posted 5 years ago

“Have not yet received my order although within the delivery dates. Not at all impressed asi ordered six polo shirts with £4.99 delivery charge which wasn’t to bad for six shirts and after I had checked out I had an email to say that four were out of stock. So I have paid £4.99 for the delivery of two t shirts which I would not have done. Surely they should tell you these are out of stock before you check out to give you the option of cancelling your order. AND I STILL HAVEN’T RECEIVED IT so thoroughly annoyed.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews