Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not find trainers I wanted anywhere else. Great next day delivery.”

Helpful Report

Posted 5 years ago

“I place a order for a pair of football boots for my son, i added a t shirt, shorts and some socks just because. Soon after i received an email stating that the boots where out of stock (checked on the website they were available). I emailed customer service explaining i really want the boots and the other things aren't important can i change them to anther pair, i have paid for delivery and if i make another order i will have to pay for delivery again. They replied saying no so i will end up loosing out for something that has nothing to do with me. I then explained this again asking to then cancel my order and redo it with another pair of boots, no shock this couldn't be done either.... So i end up loosing out and customer service don't care because either way they've got my money. Thanks”

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Posted 5 years ago

“Bought online so additional P&P. When they didn’t fit had to return to store but they didn’t have new size. So cost more P&P (not free to store either unlike others). Given a gift receipt no refund. On a scrappy bit of badly printed till roll. Was fading quickly at home so forced into buying something quickly. Got a great priced pair of boots for dad but obviously additional P&P.”

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Posted 5 years ago

“Pleased with quick delivery”

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Posted 5 years ago

“Aún no he recibido lo que pedí”

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Posted 5 years ago

“Products were ok but. Personally feel. The delivery price is extorniate!”

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Posted 5 years ago

“Would have given zero or a minus if I could have. "Next day delivery?" I paid an extra £3 on top of what I think is an already inflated delivery charge to get my parcel on day 4. Why not state weekends dont count right beside the delivery info and not a few lines further down that section? Trying to speak to a human is impossible with SD and Hermes. Appalling service. Please dont blame Covid. Other suppliers I use, amazon to name one, provide a realistically priced service including weekends. I certainly will never use SD again until you improve your service and start charging realistic delivery charges.”

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Posted 5 years ago

“Good value footwear, really quickly delivered.”

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Posted 5 years ago

“Easy to order and efficient delivery”

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Posted 5 years ago

“Very good but twice now on one of my items extra quantities were sent which I didn't order. Clothes are good quality.”

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Posted 5 years ago

“Easy and very efficient service with excellent choices available.”

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Posted 5 years ago

“Still waiting for product even though I paid the extra money for faster delivery!”

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Posted 5 years ago

“It's ok stuff, not cheap. Shame they don't pay for return postage.”

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Posted 5 years ago

“Was excellent service and what you buy what you get. Thanks”

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Posted 5 years ago

“I wouldn’t normally shop at sports direct as they have an awful reputation in the way they treat their staff, their returns policy is almost non existent (you can’t return and get a refund) but I needed some new walking boots and didn’t want to pay a fortune. Paid standard delivery and received next day so can’t complain about that”

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Posted 5 years ago

“I ordered some work shoes which arrived in a couple of days. Really happy with my experience. Thankyou Sports Direct 🙂 .”

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Posted 5 years ago

“Fits well.”

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Posted 5 years ago

“Service was great but the colour of the Adidas trainers I bought were completely different to those shown online. Didn’t matter to me but it could to other customers.”

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Posted 5 years ago

“Nice easy purchase, had to return original item as size was too small, feed back/ reviews did say size was as expected, but this was not the case. All in all good service, pleased with the item, great price.”

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Posted 5 years ago

“Wrong size trainers sent in the correct box. Keep being advised that they send a size bigger as the brand comes up small!! Absolute joke!! And they expect me to pay postage if I want to exchange.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews