Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered numerous things, they look nothing like the photos, most I have sent back, and postage is very expense, and had to pay return postage too, very poor all round service, wont use you again.”

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Posted 4 years ago

“Good prices”

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Posted 4 years ago

“I was frustrated that all of the items arrived in dribs and drabs over several parcels. This is the most unenvironmentally friendly and wasteful way to send the items. I also was frustrated that everything arrived in plastic when it could have been sent in recyclable packaging quite easily. Sports Direct have to change this practice. The delivery also took a long time to arrive.”

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Posted 4 years ago

“v v good. fast cheap.”

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Posted 4 years ago

“Great customer experience. Ordered online, product arrived on time and was replaced a few days later due to ordering the wrong size. All very simple and straight forward.”

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Posted 4 years ago

“although very happy with the order, for some reason I could not apply nhs staff discount”

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Posted 4 years ago

“I received my parcel that was open and half of the stuff was missing, I contacted customer services straight away but had to send 2 and 3 emails each time to get any response, the responses were poor providing very little information and I am weeks down the line still waiting a refund. I have used sports direct in the past and had no issues so I have never had to contact customer services before and after this order I won't be using them again.”

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Posted 4 years ago

“I ordered the exact same pair of trainers for my son but in a larger size 6.5 compared to old ones 5.5. 2 sizes bigger to ensure they would fit. The 6.5 trainer does not fit him despite that being his correct shoe size. The 6.5 size trainer is the same length and width of the 5.5 shoe. I have paid 4.99 delivery and will now have to pay postage to return them. The shoes cost £22.99 so I am going to lose out on nearly £10 for total postage. I've now packaged the trainers up so no photo”

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Posted 4 years ago

“Horrible service .never shop with you again”

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Posted 4 years ago

“Could have been better at helping when a needed it”

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Posted 4 years ago

“Everything I ordered came within a few days. I even got the correct sizes. I would definitely use the online service again.”

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Posted 4 years ago

“Good fast service”

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Posted 4 years ago

“Fantastic fast delivery”

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Posted 4 years ago

“I place three orders and got one with in a day . Got two in four days but it was a big order and everything was right and in perfect condition. Got three the day after. Very happy with my service. No problems . Great job . Thanks for my clothes 💯👍👍 very happy 😊”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I've ordered the budget Slazenger men's track pants on several occasions now. I wear them around the house for DIY and when out walking the dog, which saves me sullying my better trousers. Sports Direct have an order and delivery process which is easy to navigate, and my most recent delivery arrived earlier than expected.”

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Posted 4 years ago

“Still haven't received my parcel even though it said it has been delivered, I requested to be put in the garage as my safe place and on the picture it was placed outside the garage door full view from everyone to see even though the garage door was open”

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Posted 4 years ago

“Still not received my order. Absolutely appalling service to be honest. Keep getting text to say my parcel is ready followed by a further test to say. There’s been a problem with your delivery? Been going on like this on and off for over a week!! Not impressed at all!!! Hermes delivery service that you are using is horrendous? I’d like to know what’s going on actually or a refund please?”

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Posted 4 years ago

“Happy with my purchases, easy to order, did 24hr delivery & order turned up correct & on time. Happy customer, will defo use again.😊👍”

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Posted 4 years ago

“Excellent products prices and service.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews