Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived on time but some sizes were tiny”

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Posted 4 years ago

“Website ok delivery not so”

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Posted 4 years ago

“Good service and quality product”

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Posted 4 years ago

“Took a long time to arrive”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“I received the wrong item with my order and customer services have not been clear on how i am supposed to either get a refund or having the correct item delivered. Unacceptable service as i now have an incomplete set.”

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Posted 4 years ago

“Very good service thx”

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Posted 4 years ago

“Good service and helpful”

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Posted 4 years ago

“It has been made blatantly obvious that a simple return/refund issue cannot be dealt with. The store decides that perhaps what you want is what they wish to give you choosing to ignore your return request. Having requested a refund i instead recieved an exchange i had not requested, costing me additional money in postage returns and forcing me to apply through Paypal for my refund, as all my mails were ignored and i only recieved automated responses! Shoddy behaviour and terrible customer service!”

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Posted 4 years ago

“Fast delivery however my sports direct mug was smashed on arrival.”

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Posted 4 years ago

“Absolutely terrible company, never buy from them, does not even deserve 1 star. They faked the shipping order for a whole month until I emailed to chased on the order. Then they cancelled the order Without notifying me. I ordered dumbbells at the start of lockdown to do home exercises. Now lockdown is almost over and I still have not seen a single piece of iron.”

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Posted 4 years ago

“Trainer are good. But had to order twice as Frist order got cancelled. Pressed size 10 but got sent 11.5 also paid for next day delivery and they were 5 day late.”

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Posted 4 years ago

“Takes far too long for the goods to be delivered”

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Posted 4 years ago

“Delivery very good, trainer too big for the size , returned item waiting for refund . Didn't feel it was right to pay for delivery and return!!!”

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Posted 4 years ago

“Very good quality and very fast service”

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Posted 4 years ago

“Very efficient service , highly recommend”

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Posted 4 years ago

“Looking for golf shoes, found a pair, ordered and delivered in 48hrs. Excellent price, best one I could find for Callaway”

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Posted 4 years ago

“For my cloths I use size M. I bought size L , but its still too small for me.”

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Posted 4 years ago

“Having to pay almost £10 to return 2 pairs of shoes that did not fit, put me off bying from Sports Direct again. You really should offer free refurn postage !”

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Posted 4 years ago

“Good service, have to pay delivery and shoes were broken after two days.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews