Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to pay £7.99 for next day delivery. Did not deliver to my address but to a house in the next street. I had to go and find which house it was delivered and get the items back.”

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Posted 5 years ago

“Good for price, delivery on time.”

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Posted 5 years ago

“Very quick service ordered one day got the next good quality items good price use sports direct a lot would highly recommend”

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Posted 5 years ago

“Unfortunately the item was delivered to number 7 not my address num 5. The number 7bwas very clear on the house but he still put my parcel outside their house.”

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Posted 5 years ago

“Really quick turnaround from ordering online to receiving the next working day, a pleasure to buy from and will be back again”

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Posted 5 years ago

“Very poor. Football boots I ordered for has not been delivered yet. I paid for next day delivery and item has not been delivered yet after a week. Totally disappointed”

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Posted 5 years ago

“Good product and prompt efficient service. Thank you.”

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Posted 5 years ago

“By far the worst experience we have had with any customer care ever will not be using any Mike Ashley shops again after this”

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Posted 5 years ago

“Excellent service. Ordered late Friday. It arrived early Monday normal delivery. Impressive.”

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Posted 5 years ago

“Awful Paid for next day received 5 days after order. Multiple emails no clear responses Poor communication”

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Posted 5 years ago

“Ordered 5 boys track suits needed for grandsons birthday paid 7.99 postage. 3 tracksuits perfect for 3-4 year old other 2 very small. I now have to return for refund abs have to pay Royal Mail postage disgrace considering how much I spent”

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Posted 5 years ago

“Service was good, straightforward and delivery was spot on as well. No long waits etc”

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Posted 5 years ago

“Great my oder come quickly”

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Posted 5 years ago

“Fantastic, the app very easy to use and very happy with the delivery”

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Posted 5 years ago

“Easy to access, had varieties to choose from, and the delivery was on point. The only issue I had was with the sizes for my kids, got confusing a little bit but eventually got it sorted out. Good experience and recommended.✌👍”

Sports Direct 5 star review on 20th March 2021

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Posted 5 years ago

“Purchased new trainers, arrived a couple of days later but the box was all ripped open and bashed and inside with the trainers was someone else's returns note with their details on it.”

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Posted 5 years ago

“I am enjoying my trainers Thank you good quality”

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Posted 5 years ago

“TERRBLE. Do not order online! Faulty item, paid to return and refused to refund me the money back! Ignoring emails”

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Posted 5 years ago

“Order arrived promptly.Happy with walking shoes which are a good fit, very comfortable and no blisters or sore feet from day one. They were half price which was also a bonus!”

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Posted 5 years ago

“1st time I've shopped with Sports Direct and I was very happy with the service, from the moment of ordering from the app to delivery everything was perfect, and the sports apparel I ordered was fantastic, thank you so much Sports Direct. ☆☆☆☆☆”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews