Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for product even though I paid the extra money for faster delivery!”

Helpful Report

Posted 5 years ago

“It's ok stuff, not cheap. Shame they don't pay for return postage.”

Helpful Report

Posted 5 years ago

“Was excellent service and what you buy what you get. Thanks”

Helpful Report

Posted 5 years ago

“I wouldn’t normally shop at sports direct as they have an awful reputation in the way they treat their staff, their returns policy is almost non existent (you can’t return and get a refund) but I needed some new walking boots and didn’t want to pay a fortune. Paid standard delivery and received next day so can’t complain about that”

Helpful Report

Posted 5 years ago

“I ordered some work shoes which arrived in a couple of days. Really happy with my experience. Thankyou Sports Direct 🙂 .”

Helpful Report

Posted 5 years ago

“Fits well.”

Helpful Report

Posted 5 years ago

“Service was great but the colour of the Adidas trainers I bought were completely different to those shown online. Didn’t matter to me but it could to other customers.”

Helpful Report

Posted 5 years ago

“Nice easy purchase, had to return original item as size was too small, feed back/ reviews did say size was as expected, but this was not the case. All in all good service, pleased with the item, great price.”

Helpful Report

Posted 5 years ago

“Wrong size trainers sent in the correct box. Keep being advised that they send a size bigger as the brand comes up small!! Absolute joke!! And they expect me to pay postage if I want to exchange.”

Helpful Report

Posted 5 years ago

“Had to pay £7.99 for next day delivery. Did not deliver to my address but to a house in the next street. I had to go and find which house it was delivered and get the items back.”

Helpful Report

Posted 5 years ago

“Good for price, delivery on time.”

Helpful Report

Posted 5 years ago

“Very quick service ordered one day got the next good quality items good price use sports direct a lot would highly recommend”

Helpful Report

Posted 5 years ago

“Unfortunately the item was delivered to number 7 not my address num 5. The number 7bwas very clear on the house but he still put my parcel outside their house.”

Helpful Report

Posted 5 years ago

“Really quick turnaround from ordering online to receiving the next working day, a pleasure to buy from and will be back again”

Helpful Report

Posted 5 years ago

“Very poor. Football boots I ordered for has not been delivered yet. I paid for next day delivery and item has not been delivered yet after a week. Totally disappointed”

Helpful Report

Posted 5 years ago

“Good product and prompt efficient service. Thank you.”

Helpful Report

Posted 5 years ago

“By far the worst experience we have had with any customer care ever will not be using any Mike Ashley shops again after this”

Helpful Report

Posted 5 years ago

“Excellent service. Ordered late Friday. It arrived early Monday normal delivery. Impressive.”

Helpful Report

Posted 5 years ago

“Awful Paid for next day received 5 days after order. Multiple emails no clear responses Poor communication”

Helpful Report

Posted 5 years ago

“Ordered 5 boys track suits needed for grandsons birthday paid 7.99 postage. 3 tracksuits perfect for 3-4 year old other 2 very small. I now have to return for refund abs have to pay Royal Mail postage disgrace considering how much I spent”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews