Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on line paid for shipping which was very expensive and didn’t like the product/item ask for my return and refund which costed a lot more . I feel misled and cheated .i most of the companies on line offer free returns and feel you skimmed money from consumer and that’s not acceptable.M Ashley look after your business”

Helpful Report

Posted 4 years ago

“Спасибо все было хорошо кроме одного Вы отправили товар dhl в моей стране это большая проблема - растаможить товар нужно ехать 50км либо платить 30 фунтов - получилось в итоге дорого Лучше бы вы ртправили простой почтой”

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Posted 4 years ago

“Satisfeito”

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Posted 4 years ago

“Odlican odnos cijene i kvalitete. Super zadovoljna s proizvodom.”

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Posted 4 years ago

“Website very good and easy to use (and I'm a technophobe) Items at a reasonable price Hermes leave alot to be desired, bought 2 items recently at different times and both times they delivered to the wrong address. They have though proudly sent me a picture delivering to the said wrong address”

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Posted 4 years ago

“Charged me £4 more for the items than it would have cost me in the shop, was charged £14 per box of golf balls that I could have got for £13 in the shop, and then you also add another £4 for shipping, quite frankly you should be wearing masks.”

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Posted 4 years ago

“Excellent service, I paid for next day delivery on a pair of boots and they came with no hassle.”

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Posted 4 years ago

“Love the shoes,quick delivery thanks”

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Posted 4 years ago

“Easy to order, quick delivery with a good delivery company too so no problems. Would use again.”

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Posted 4 years ago

“Quick and deals”

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Posted 4 years ago

“Hello, I ordered size 8 shoes. A pair of size 10 sheos arrived. As per the delivery note .. I then went on to the website and rendered the same pair in size 8. A pair of 10 turns up in my basket. As this had happened before I checked. Really not sure how this can happen but it did. Resulting in me having to pay to return the item. This hasn't been a great experience.”

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Posted 4 years ago

“I ordered 4 items and I received only 2, true that it was taken from account for those 2 items but I ordered especially that 2 that I didn't received. Very unhappy”

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Posted 4 years ago

“Customer service review not product. Mistakenly ordered the wrong size shoe, asked to change straight after ordering to be told its not doable, get items and have to pay to return. Shockingly bad. Wont be ordering from you again.”

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Posted 4 years ago

“I ordered and paid for express service which was meant to be next day delivery. My items only arrrived 3 days later. Only one item was delivered and the other cancelled”

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Posted 4 years ago

“Good, quick service. I'd be willing to have slower service for free postage.”

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Posted 4 years ago

“I am weary happy”

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Posted 4 years ago

“I haven’t received my package yet and it’s been a week now also I paid for next day delivery!”

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Posted 4 years ago

“Speedy delivery and the item was perfect.”

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Posted 4 years ago

“very comfy and correct size”

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Posted 4 years ago

“Recomendo”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews