Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery very quick”

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Posted 5 years ago

“The only negative was that it stated on the website that Adidas products would be subject to free returns. However when I went to send my Adidas trainers back, because they were too small, I discovered that there was no free returns label. I contacted Sports Direct and was told that free returns were only valid if the product came directly from Adidas and not Sports Direct. If I had known this I would not have ordered.”

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Posted 5 years ago

“Haven’t received my order yet or an up date”

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Posted 5 years ago

“I didn’t receive my parcel it was marked as delivered I would like my money back that was almost 2 months ago!”

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Posted 5 years ago

“Ordered two pairs of trainers for my husband and myself. Both were the wrong fit so had to be returned. Very disappointed to realise that I had to pay postage for the returns. Cost over £10. Will not order from sports direct again.”

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Posted 5 years ago

“I have done a lot of online shopping but I can more than 100% say this is by far the worst. I payed for a next day delivery then I get told that the main item I wanted is now no longer available after making the payment and the surplus item was delivered four days after. So why was I charged for next day delivery. You are the worst”

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Posted 5 years ago

“Easy to use website, found what I was looking for in sizes that I wanted. Products delivered quickly and well packaged... only reason they didn't get five stars is because the amount of advertising emails I have received from sports direct has been excessive in my opinion.”

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Posted 5 years ago

“I have ordered twice now over the lock down process and it has been terrible. 1st order took almost 6weeks to come which was lost in the process. And my second order just over 2 weeks ago. Has still not been collected by carrier to which I have contacted sport direct and no reply on the second order”

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Posted 5 years ago

“Prompt. Delivery. Several days early . Good quality service and goods”

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Posted 5 years ago

“The skates we received were pre-used and came in a ducttaped box . When we sent them back we did not get reimbursed for the return cost even though the items were not of merchantable quality”

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Posted 5 years ago

“fast efficient service”

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Posted 5 years ago

“If there is a one company should be avoided to buy something online, it would be Sportsdirect. And, the same as for Hermes when it comes to parcel delivery. 💯% I have cancelled the order just after I placed it but didn't get refund of £5 for the delivery charges. And, the worse delivery service ever I have witnessed which was HERMES. Hermes had left my parcel outside of our block which could be lost/stolen easily. I don't trust either Sportsdirect or Hermes anymore. I have complained few times. Unfortunately, there were no responses from them. The customer service is very poor for both companies. Both companies should be avoided wholeheartedly. PERIOD... 🛑”

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Posted 5 years ago

“While the items turned up fairly promptly, unfortunately they are too big. Not a major deal however the whole process of delivery and return has cost me £10”

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Posted 5 years ago

“Good service. Poor product as the stud button on the jeans came off after the first wear. I have to pay postage to return faulty product!”

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Posted 5 years ago

“First I've paid for shoes and then received a email out of stock - outcome - no refund ordered second pair I returned because they where far too small - outcome - still no refund”

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Posted 5 years ago

“No problem with this order and the subsequent deliver, all happy at this end.”

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Posted 5 years ago

“Quick delivery, great quality shoes and I got a mug as a gift 😁👌🏻”

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Posted 5 years ago

“I ordered 2x tracksuit bottoms, and 2x goodies to match as they were on a deal and cheaper to buy 2.. After I placed my order I had a email to say 1 of the hoodie got cancelled as it was not in stock. Would of liked to of known that before I placed my order.”

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Posted 5 years ago

“All fine apart from waiting on a refund as my item was not in stock but charged me anyways”

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Posted 5 years ago

“The Item id ordered was dispatched quickly and efficiently, however the Item was wrongly labeled and didn't match the size id ordered, so I was disappointed, and had to return the Item ,this wasn't sports directs fault , this is a matter for Adidas to rectify. However the box it arrived in was badly damaged .”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews