Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were ok but. Personally feel. The delivery price is extorniate!”

Helpful Report

Posted 4 years ago

“Would have given zero or a minus if I could have. "Next day delivery?" I paid an extra £3 on top of what I think is an already inflated delivery charge to get my parcel on day 4. Why not state weekends dont count right beside the delivery info and not a few lines further down that section? Trying to speak to a human is impossible with SD and Hermes. Appalling service. Please dont blame Covid. Other suppliers I use, amazon to name one, provide a realistically priced service including weekends. I certainly will never use SD again until you improve your service and start charging realistic delivery charges.”

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Posted 4 years ago

“Good value footwear, really quickly delivered.”

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Posted 4 years ago

“Easy to order and efficient delivery”

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Posted 4 years ago

“Very good but twice now on one of my items extra quantities were sent which I didn't order. Clothes are good quality.”

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Posted 4 years ago

“Easy and very efficient service with excellent choices available.”

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Posted 4 years ago

“Still waiting for product even though I paid the extra money for faster delivery!”

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Posted 4 years ago

“It's ok stuff, not cheap. Shame they don't pay for return postage.”

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Posted 4 years ago

“Was excellent service and what you buy what you get. Thanks”

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Posted 4 years ago

“I wouldn’t normally shop at sports direct as they have an awful reputation in the way they treat their staff, their returns policy is almost non existent (you can’t return and get a refund) but I needed some new walking boots and didn’t want to pay a fortune. Paid standard delivery and received next day so can’t complain about that”

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Posted 4 years ago

“I ordered some work shoes which arrived in a couple of days. Really happy with my experience. Thankyou Sports Direct 🙂 .”

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Posted 4 years ago

“Fits well.”

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Posted 4 years ago

“Service was great but the colour of the Adidas trainers I bought were completely different to those shown online. Didn’t matter to me but it could to other customers.”

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Posted 4 years ago

“Nice easy purchase, had to return original item as size was too small, feed back/ reviews did say size was as expected, but this was not the case. All in all good service, pleased with the item, great price.”

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Posted 4 years ago

“Wrong size trainers sent in the correct box. Keep being advised that they send a size bigger as the brand comes up small!! Absolute joke!! And they expect me to pay postage if I want to exchange.”

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Posted 4 years ago

“Had to pay £7.99 for next day delivery. Did not deliver to my address but to a house in the next street. I had to go and find which house it was delivered and get the items back.”

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Posted 4 years ago

“Good for price, delivery on time.”

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Posted 4 years ago

“Very quick service ordered one day got the next good quality items good price use sports direct a lot would highly recommend”

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Posted 4 years ago

“Unfortunately the item was delivered to number 7 not my address num 5. The number 7bwas very clear on the house but he still put my parcel outside their house.”

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Posted 4 years ago

“Really quick turnaround from ordering online to receiving the next working day, a pleasure to buy from and will be back again”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews