Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cost for postage and packaging was unacceptable especially as I had to return as size was so small, so had to pay extra. Most companies in these times are not charging as they are happy to have the business. Perhaps you could look at yours☹️”

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Posted 5 years ago

“I was very pleased and the product is amazing”

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Posted 5 years ago

“perfect sizin and perfect fit very comfortable”

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Posted 5 years ago

“Still have one product not yet receive, I have sent two emails to cs, only receive acknowledge email but no update and result update, so disappointed”

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Posted 5 years ago

“Ordered 9 days ago and still not received so nothing to review other than poor slow delivery service”

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Posted 5 years ago

“i would have been pleased but have not received my order yet .and would like to know when it will be coming.”

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Posted 5 years ago

“Unable to review the trainer's yet they have not arrived yet”

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Posted 5 years ago

“I did not receive any of the right items I ordered and online has the same order code for for different 2 different sketchers trainers I will not be ordering from sports direct again.”

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Posted 5 years ago

“Good and with quality. I m happy”

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Posted 5 years ago

“Easy to use website and quick delivery, very pleased.”

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Posted 5 years ago

“I would recommend Sports Direct. I received my order on time. I’ll certainly be buying of them in the future.”

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Posted 5 years ago

“I have purchased two lots of school shoes only one pair has came. I'm still waiting I've had no emails I'm still very unsure what's happening.”

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Posted 5 years ago

“Very good service ,a few minor problems at the ordering stage but very good from then.”

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Posted 5 years ago

“Easy to order prompt delivery satisfied with all goods”

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Posted 5 years ago

“Ordered a pair of boots. Was sent two left feet. I really like the boots and wanted a pair.”

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Posted 5 years ago

“Easy transaction, super fast delivery and time slot given for when to except parcel so perfect”

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Posted 5 years ago

“I am going to have to return the wetsuit as the zip burst last night as I was out swimming, I was very disappointed. Please could someone call to confirm how I do this?”

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Posted 5 years ago

“It’s good but why don’t you do like order about £30 get free delivery and free returns? Thanks you”

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Posted 5 years ago

“The orders are accurate, no issues there. But you’re the only company out of all companies i order from that charges for delivery no matter the value of the order, and then you don’t offer a prepaid label for returns like others do.”

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Posted 5 years ago

“Shocking experience. Ordered some Undwr Armour trainers. Incorrect size sent. Had to pay to send them back due to waiting on response from customer service. Then I requested the correct size was sent out. Customer service responded on Facebook and was more helpful than anyone else contacted. I then didn't receive my trainers just an email stating refund. Not happy”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews