Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found your customer service's to be disappointing and behind your competitors. Thank you.”

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Posted 5 years ago

“Delivered the wrong colour trainers and I'm waiting for the correct ones. Had to take the wrong ones to a Hermes pick up point, so not happy!”

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Posted 5 years ago

“Very fast delivery and very good price.”

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Posted 5 years ago

“I still have not received my item dispite it’s being ordered 2 Saturdays ago”

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Posted 5 years ago

“excellent service quick delivery highly recommended”

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Posted 5 years ago

“Very pleased with my recent order with Sports Direct, ordered on-line, had a confirmation e.mail, was told my order had been dispatched, had another email telling me what day/date the order was being delivered. It promptly arrived on the day. Very satisfied with Sports Direct everything went according to plan. Thankyou.”

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Posted 5 years ago

“Very nice products. Im so happy”

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Posted 5 years ago

“Delivery on time. All products excellent”

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Posted 5 years ago

“I am still waiting for the order from the 22nd of February”

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Posted 5 years ago

“Ordered standard delivery Friday received the following day.”

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Posted 5 years ago

“Quick delivery, great waterproofs for my kids”

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Posted 5 years ago

“Ordered 3 items , 2 were delivered haven,t got a clue where the 3rd is although looks like I,be been charged for it”

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Posted 5 years ago

“this is there first time using sport direct website. I order t-shirts from this website and delivery process is terrible. they email to say it out for delivery and once it out and the delivery company did one attempt to try to deliver and parcel is sent back to sender even thou I was home waiting for the parcel. the most annoying part of this website you can't contact sport direct directly to find out about your order.”

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Posted 5 years ago

“Since lockdown used a few times all good apart from once and then found it impossible to email or talk to anyone despite taking my near on £70 fuming honest and still waiting over two weeks later for replies on the laughable forums I did manage to get in touch with you supposedly!!!”

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Posted 5 years ago

“Have been asked to review an order I haven’t even received yet. Apparently was dispatched on Thursday but Hermes shows awaiting the parcel still”

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Posted 5 years ago

“I ordered a pair of trainers and only 1 shoe was sent. I contacted customer service and they have not actioned anything.”

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Posted 5 years ago

“First time I've used this way of buying. It went smoothly.”

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Posted 5 years ago

“I ordered some training shoes I needed quickly. I bought them at a good price from Sports Direct and they arrived more quickly than I expected. I would buy from Sports Direct again.”

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Posted 5 years ago

“The goods and the service where first class.”

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Posted 5 years ago

“I am deeply unsatisfied with Sports Direct. They delivered the wrong size, I have contacted them twice and they have failed to respond. So, I am lumbered with an unwanted (and not ordered item), paid the bill and now have to take legal steps to resolve the matter. Complete failure on their part. Very bad indeed.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews