Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery Great products Happy Customer”

Helpful Report

Posted 4 years ago

“Walking boots - fitted as per description unlike some other sites - delivered promptly - and at a good price”

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Posted 4 years ago

“I only found out about Sports Direct recently and what a bonus that has been. Great quality products, superb pricing and spot-on delivery....great”

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Posted 4 years ago

“I have ordered from you 3 times this month and everything was spot on,time and time again.”

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Posted 4 years ago

“Still waiting ... asked for help on 19th Feb”

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Posted 4 years ago

“I ordered some trainers as a gift and paid £7.99 for them to be delivered in time. When they arrived they had sent the wrong size trainers but in the right size box. I contacted them to resolve this issue and still haven’t heard back a week later. To return the unsuitable item I will now have to pay for them to be sent back. So overall the customer service is terrible and delivery policy is also very expensive and outdated for a company the size of sports direct.”

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Posted 4 years ago

“Ordered the item in December for a Christmas present and it arrived in February, disgraceful!!”

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Posted 4 years ago

“Hi I'm very disappointed that 1 hour after I placed order I noticed mistake I sent email and got a reply around midnight saying there was nothing they could do I would have to wait for order and send back I ordered 2 pairs of gloves 1 pair of running shoes and 2 pairs of shorts 1 X medium which I wanted and second pair different colour I wanted also med but when I clicked the different colour it reset the size for some bizarre reason to XL which is useless to me I can't bring into shop as they are closed due to covid-19 I will now have to pay from my pocket to send back when all that needed to be done was a note put on your system to change size from xl to med as I notified sports direct a hour after my mistake and got a reply not long after very disappointed with the website for changing the size and sports direct for not being able to change this error delivery how ever was good.”

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Posted 4 years ago

“Delivery was appauling. Orsered next day delivery. Not even getting my £8 Back”

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Posted 4 years ago

“Received wrong items & informed I hvyo Pay to return. Website said receipt could be extended but they refused.”

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Posted 4 years ago

“I have been a customer for several years, I am very satisfied with the services, I have never had a problem with the goods.”

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Posted 4 years ago

“Great value and quality trainers, quick delivery and well packed”

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Posted 4 years ago

“Always great value for Money, the requisite boots are brilliant, I bought the first pair two years ago they are waterproof and great grip in ice. I bought a second pair so I wouldn't be without any when they eventually need replacing”

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Posted 4 years ago

“I order a pair of golf trousers that on arrival were too big ( my fault), i returned them for a replacement which was easy as SD supplied a return address, they were replaces in a really fast time and with NO hastle whatsoever, Very impressed .”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Easy and arrived on time.”

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Posted 4 years ago

“Had to return part of my order due to ordering wrong size but exchange arrived a few days later. Very impressed with prompt service .”

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Posted 4 years ago

“Good delivery, great prices on clothing and shoes.”

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Posted 4 years ago

“A good service”

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Posted 4 years ago

“Very good quality and fast delivery.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews