Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recentry made a purchase with yourselves, part of which was a Reebok treadmill, though the majority of the order was delivered the treadmill is still yet to arrive, I have chased this on three occasions and have had no response or Indicatfion as to when this may arrive - I. Find this shocking and disgusting and want an answer today!!!”

Helpful Report

Posted 5 years ago

“My experience was let down completely by customer service being very forward and aggressive”

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Posted 5 years ago

“I was ordering a product known to me - hard wearing and great value. The order process was straightforward and the socks arrived exactly as advised, on time to the minute.”

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Posted 5 years ago

“I was very happy with the service both from yourselves and Fastway. Thank you.”

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Posted 5 years ago

“The product has arrived perfect. The information has been correct from the time of purchase. All the best. Thanks. Regards.”

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Posted 5 years ago

“All items turn up and are good quality, if you get the sizes wrong there is no problem with exchanging them.”

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Posted 5 years ago

“The trainers description and photo were completely different to what we received. Attempted three times to order the ones shown in the photo - NOT ONCE did they get it right !”

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Posted 5 years ago

“A encomenda ainda não chegou”

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Posted 5 years ago

“The delivery times are ridiculously slow. My order has still not arrived.”

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Posted 5 years ago

“Products as described. Bought 2 t shirts had to pay £4.99 postage, which was half the price of one of the t shirts. Would like to see free postage over certain amount. This would encourage larger spend too.”

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Posted 5 years ago

“I'm not so happy with the picking the orders it is twice I ordered and wrong sizes it was sent to me and customer service can't do anything even I just place my order..”

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Posted 5 years ago

“Brilliant site very easy to order and return. Would recommend.”

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Posted 5 years ago

“Very good customer service.”

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Posted 5 years ago

“Ordered some running trainers and sports bra's which are great and really good value. Also ordered two t-shirts for £11, however only recieved one for the £11 I paid. The t-shirt was also good quality but too big so had to return it anyway.”

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Posted 5 years ago

“Mostly over £30 is free delivery but sports direct charge even we did shopping over £75. Not happy .”

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Posted 5 years ago

“Easy site to navigate, good range of swimsuits, pleased with the items I purchased.”

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Posted 5 years ago

“Delivery was good and quick. The item had to be returned and they didn’t have another size so I requested a refund. Still waiting for the refund .”

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Posted 5 years ago

“Nice quality, perfect size”

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Posted 5 years ago

“اين الطرد رقمhttps://www.paypal.com/myaccount/transaction/details/O-3E9187438R6117454?v=1&utm_source=unp&utm_medium=email&utm_campaign=RT000064&utm_unptid=&ppid=RT000064&cnac=GR&rsta=en_US(en-GR)&cust=&unptid=&calc=d6fab66b2c963&unp_tpcid=null&page=main%3Aemail%3ART000064&pgrp=main%3Aemail&e=cl&mchn=em&s=ci&mail=sys&appVersion=1.30.0&xt=104038”

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Posted 5 years ago

“The trainers are fine but had to replace the laces.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews