Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting on my order....”

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Posted 5 years ago

“Fast delivery and good prices”

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Posted 5 years ago

“Great service. Trainers arrived on time. Good fit and look really great. Would recommend.”

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Posted 5 years ago

“Placed my order on 12th January and finally received it on 27th February after contacting Sports Dkrect on several occasion. The customer service was appalling, promising a resolution and not getting it. Finally posted on Facebook and got a resolution. No compensation offered or provided. Will never order from Soorts Direct online again.”

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Posted 5 years ago

“Received shoes very quickly ..however they were not suitable so tried to return them via receiving agent Hermes via local shop...to be informed I could not do this as there is no code...suggested I send for QR code.. emailed sports direct via their site..still waiting for reply ..useless..so took items to post office at 2nd class return fee of £3.80 (first class was £5.99).......still not heard anything..get your act together sports direct...there should be free returns.....”

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Posted 5 years ago

“Goods I ordered were delivered in perfect condition & well ahead of schedule. The couriers kept me fully aware of delivery times on the day of delivery & were spot on. I will definitely use Sports Direct again whenever I require other sport related items.”

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Posted 5 years ago

“On time fit well 👌”

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Posted 5 years ago

“Easy to order item delivered on time excellent service will use again”

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Posted 5 years ago

“Sizes didn’t make sense”

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Posted 5 years ago

“I was disappointed as a few of my items were half open and the pump I ordered had the adaptors missing froM it”

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Posted 5 years ago

“Shoes were a bit big but for the price I've put them away ready for when the do fit. Trouble.with buying online.”

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Posted 5 years ago

“The website was alright. The communication emails were very good and the speed of the delivery was impressive.”

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Posted 5 years ago

“Alles hat super geklappt. Rücksendung auch problemlos! Allerdings fallen hierbei recht hohe Versandkosten an!”

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Posted 5 years ago

“Well priced products & always delivered well packet & without any delay, just wish a minimum order, say £50 was introduced for free delivery.”

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Posted 5 years ago

“Disgraceful customer service… Sports direct in itself is offering the most basic to none customer service, orders are being cancelled even though they are up to buy on website, actually happened two times with two different boots that as soon as I ordered them they’ve been canceled and i’m left with the delivery to pay regardless! When you write a complaint or question on the website is doesn’t matter how hard you try to explain the problem, no one is reading your email as you will receive an automated response to every single potential problem you might have. Since i’m still not getting response from them, i’ll circle the whole web to inform people and prevent them from having an awful experience with Sports Direct. Thanks for nothing!”

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Posted 5 years ago

“Alles perfekt, hervorragende Ablauf, schnelle Lieferung, gute Qualität. Danke!”

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Posted 5 years ago

“It good trainers”

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Posted 5 years ago

“Brilliant service boots perfect fit”

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Posted 5 years ago

“They sent the wrong size and I had to pay the shipping to return the product. I will never again buy from them. Ordered 44 and got 45.”

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Posted 5 years ago

“My online shopping experience was brilliant and easier than expected. The items delivered were good and exactly what was expected.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews