Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been asked to review an order I haven’t even received yet. Apparently was dispatched on Thursday but Hermes shows awaiting the parcel still”

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Posted 4 years ago

“I ordered a pair of trainers and only 1 shoe was sent. I contacted customer service and they have not actioned anything.”

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Posted 4 years ago

“First time I've used this way of buying. It went smoothly.”

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Posted 4 years ago

“I ordered some training shoes I needed quickly. I bought them at a good price from Sports Direct and they arrived more quickly than I expected. I would buy from Sports Direct again.”

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Posted 4 years ago

“The goods and the service where first class.”

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Posted 4 years ago

“I am deeply unsatisfied with Sports Direct. They delivered the wrong size, I have contacted them twice and they have failed to respond. So, I am lumbered with an unwanted (and not ordered item), paid the bill and now have to take legal steps to resolve the matter. Complete failure on their part. Very bad indeed.”

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Posted 4 years ago

“Great service! I recently ordered some sports shoes from sports direct. Unfortunately they weren’t quite the right fit so I had to return them. The return was hassle free and my returned items were refunded extremely promptly. I would definitely order from them again!”

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Posted 4 years ago

“Rip off next day delivery charges only to arrive a week later also very poor quality of goods.”

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Posted 4 years ago

“I bought a bike from sports direct but the delivery was terrible I got a delivery date and time from hermes then I got email from hermes saying they had tried to deliver my parcel which was a lie as there was 3 people in the house all day so I then got another delivery day so when my bike got delivered on this attempt hermes sent me an email saying it had been left at my front door but the door in the picture was not my front door so I contacted sports direct to let them know about this but I have still not heard anything back yet”

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Posted 4 years ago

“First class service”

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Posted 4 years ago

“i received my delivery on time and i was very pleased with everything.”

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Posted 4 years ago

“This is really sad at the time of the pandemic, we are being charged £5 for delivery in local areas and if we are returning any item we are again charges with £3 or plus. This is too much to pay and bad marketing.”

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Posted 4 years ago

“The delivery an dispatch was very quick. Packaging was sufficient to protect goods.”

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Posted 4 years ago

“Useless company, you take orders, confirm them and then I get a message saying out of stock a day before delivery. It was a birthday present. Then on the orders you do deliver late you ask for a positive review.”

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Posted 4 years ago

“Still not received all my items”

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Posted 4 years ago

“Very good! Easy to order, delivered on time!”

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Posted 4 years ago

“I ordered some running trainers to my local one stop, no issues”

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Posted 4 years ago

“Simple online interface, prompt delivery, great communication and updates of the status of the delivery. Top notch service”

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Posted 4 years ago

“Wrong size shoes sent had to pay returnsxwas 11 pound! Won't order again terrible service”

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Posted 4 years ago

“Quick and efficient service happy with my purchase and will definitely use again”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews