Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both tracksuit bottoms didn't lasted few hours, due to the faulty thread in the middle part. Had to correct it myself. I have one more pair like that, bought half a year ago and never had such problem. I can't even swap them back as I need them for the army training booked next week. This entire covid-type shopping prevents from checking clothes before buying, so I hope your shop will open soon. P.S. You should think about selling DIY for half the price, as I have to do the job myself anyway ;)”

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Posted 4 years ago

“Easy to shop great coat brilliant price good delivery service”

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Posted 4 years ago

“easy and clear web page, good selection easy and pleasure shopping”

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Posted 4 years ago

“I paid for next day and it came after 2”

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Posted 4 years ago

“Good cheap products, but late delivery and condescending customer service staff”

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Posted 4 years ago

“One pair of tracksuit pants from my tracksuit was missing .. now i have to wait 10 days for you to rectify your own issues before i get them sent black out”

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Posted 4 years ago

“Very pleased with the shoes. Comfortable and light trainer/walking shoe. Ideal Prompt delivery.”

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Posted 4 years ago

“I haven’t received package and it’s 2 weeks I paid 7.99 delivery”

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Posted 4 years ago

“A great service I have no complaints”

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Posted 4 years ago

“My order was very cheap quality, the return slip is on cheap old paper. And I have to pay for return when I’ve paid £4.99 delivery fee for an order that is £77.”

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Posted 4 years ago

“Not happy, because didn't receive full order, been waiting for my trainers and apparently didn't get it, because it sold out... Won't place the order if I knew that it happens”

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Posted 4 years ago

“Item arrived with a seam split. It was bought as a gift. Emailed customer support straight away but no response after three weeks”

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Posted 4 years ago

“Ive order next day delivery and its been over a week and i still havent got my order im not happt at all”

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Posted 4 years ago

“I recently ordered myself a pair of trainers from sports direct they arrived promptly and are perfect for my requirements with the price suitable enough to pay for Nike footwear.”

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Posted 4 years ago

“Very disappointed will never shop again with sports direct. It cost me £9.20 in postage for delivery of the package and return. Thinking I would order 1 seize bigger than I am, but shoes were still too tight.”

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Posted 4 years ago

“Awful customer service from start to finish... Quite possibly the worst customer service I’ve ever received. Ordered my items on 8th February and paid for delivery in 3-5 working days. Waited over a week before I got in touch with customer service. When they finally responded that my items had been lost in transit it had been over 9 days later. I then had to chase for a response from their Customer service team 5 times to find out what was happening with my order. Was told by the customer service advisor that she was just back from a few days off, hence the slow response. I enquired that I should at least receive a refund for the delivery charge of £5 but that I still wanted my items. No concession of the delivery charge even though I hadn’t received my order in the 3-5 working days I had paid for. The excuse was I would still receive my items eventually so no need to refund the delivery charge. Finally received my items 19 days late.”

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Posted 4 years ago

“I think sports Direct should change their courier their present courier leaves a lot to be desired. If and when I receive my order I will not be ordering again from sports Direct until they improve their delivery service. A very disappointed customer.”

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Posted 4 years ago

“Good fast service .good quality and good price”

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Posted 4 years ago

“The service and delivery from this company is excellent. I received my Adidas running shoes the very next day (on standard delivery) and my trainers were the correct size and in perfect condition. Would definitely recommend Sports Direct and will be ordering from them again. From a happy customer 😊”

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Posted 4 years ago

“Item was too small and disgusted to find, that after paying £4.99 for delivery, that I also have to pay for the return and that because I bought online I can't return to store. Will not be using Sports Direct online again.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews