Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,512 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 17th April 2026

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you order from EU branches like sportsdirect.si, goods will be shipped from UK, you will need to pay import taxes. Sportsdirect should at least on EU branches post notification from where goods will be shipped, that customer can be aware about import taxes.”

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Posted 5 years ago

“I really like it :))))))))))))))))))))))”

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Posted 5 years ago

“I had no answer about an email that I sent days ago asking for me to be contacted to change the password. Try to review it, but I don't have the new email for the change”

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Posted 5 years ago

“Good service easy to deal with thank you”

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Posted 5 years ago

“great selection and service”

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Posted 5 years ago

“Sadly despite paying for next day delivery still no trainers not a happy customer at all !”

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Posted 5 years ago

“A very good service, delivery was prompt and very pleased with my purchase.”

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Posted 5 years ago

“Poor, courier couldn't deliver my parcel even though it was in a high street and Sports direct keep trying to close down my complaint when i haven't received items or refund. their response is there is nothing more they can do so i have no items and i'm out of pocket £145.00!!! avoid!!”

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Posted 5 years ago

“I bought a football pump and it broke almost instantly when trying to pump up a football that I also bought, so that left both items useless”

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Posted 5 years ago

“Fast quick delivery will shop again with sports direct soon”

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Posted 5 years ago

“Service was just as I expected”

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Posted 5 years ago

“Excellent service and quick”

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Posted 5 years ago

“Still haven’t received our order :(”

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Posted 5 years ago

“I recentry made a purchase with yourselves, part of which was a Reebok treadmill, though the majority of the order was delivered the treadmill is still yet to arrive, I have chased this on three occasions and have had no response or Indicatfion as to when this may arrive - I. Find this shocking and disgusting and want an answer today!!!”

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Posted 5 years ago

“My experience was let down completely by customer service being very forward and aggressive”

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Posted 5 years ago

“I was ordering a product known to me - hard wearing and great value. The order process was straightforward and the socks arrived exactly as advised, on time to the minute.”

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Posted 5 years ago

“I was very happy with the service both from yourselves and Fastway. Thank you.”

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Posted 5 years ago

“The product has arrived perfect. The information has been correct from the time of purchase. All the best. Thanks. Regards.”

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Posted 5 years ago

“All items turn up and are good quality, if you get the sizes wrong there is no problem with exchanging them.”

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Posted 5 years ago

“The trainers description and photo were completely different to what we received. Attempted three times to order the ones shown in the photo - NOT ONCE did they get it right !”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,512 reviews