Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,553 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,553 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience, first and last time I will shop with you online, after paying for returning items ordered that did not fit my son, I emailed you to get an alternative in different colour as the colour we first ordered is out of stock, I got I reply stating that you cannot do that and you will refund me and I need to make another purchase where I have to pay again for the delivery. I have shopped with you in store many times but never online, I will suggest to make the online experience better. Thank you”

Helpful Report

Posted 5 years ago

“Excellent service,product delivered within 36 hours of ordering and at a competitive price”

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Posted 5 years ago

“Ordered Adidas shoes 42 2/3. The sticker on the box was ok so I wore them a few times. They felt too tight. So finally I checked inside the shoes. It was size 42. Too bad they are all dirty now and I can’t return them anymore. Their fault bad labeling + my fault not to check better /sooner”

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Posted 5 years ago

“Fast delivery and everything as ordered, I recommend.”

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Posted 5 years ago

“I still have not received my parcel despite it saying it was going to be delivered a week ago! No one is contacting me back, and they are my sons school shoes needed very soon! Very cross!”

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Posted 5 years ago

“still waiting on my order....”

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Posted 5 years ago

“Fast delivery and good prices”

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Posted 5 years ago

“Great service. Trainers arrived on time. Good fit and look really great. Would recommend.”

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Posted 5 years ago

“Placed my order on 12th January and finally received it on 27th February after contacting Sports Dkrect on several occasion. The customer service was appalling, promising a resolution and not getting it. Finally posted on Facebook and got a resolution. No compensation offered or provided. Will never order from Soorts Direct online again.”

Helpful Report

Posted 5 years ago

“Received shoes very quickly ..however they were not suitable so tried to return them via receiving agent Hermes via local shop...to be informed I could not do this as there is no code...suggested I send for QR code.. emailed sports direct via their site..still waiting for reply ..useless..so took items to post office at 2nd class return fee of £3.80 (first class was £5.99).......still not heard anything..get your act together sports direct...there should be free returns.....”

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Posted 5 years ago

“Goods I ordered were delivered in perfect condition & well ahead of schedule. The couriers kept me fully aware of delivery times on the day of delivery & were spot on. I will definitely use Sports Direct again whenever I require other sport related items.”

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Posted 5 years ago

“On time fit well 👌”

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Posted 5 years ago

“Easy to order item delivered on time excellent service will use again”

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Posted 5 years ago

“Sizes didn’t make sense”

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Posted 5 years ago

“I was disappointed as a few of my items were half open and the pump I ordered had the adaptors missing froM it”

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Posted 5 years ago

“Shoes were a bit big but for the price I've put them away ready for when the do fit. Trouble.with buying online.”

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Posted 5 years ago

“The website was alright. The communication emails were very good and the speed of the delivery was impressive.”

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Posted 5 years ago

“Alles hat super geklappt. Rücksendung auch problemlos! Allerdings fallen hierbei recht hohe Versandkosten an!”

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Posted 5 years ago

“Well priced products & always delivered well packet & without any delay, just wish a minimum order, say £50 was introduced for free delivery.”

Helpful Report

Posted 5 years ago

“Disgraceful customer service… Sports direct in itself is offering the most basic to none customer service, orders are being cancelled even though they are up to buy on website, actually happened two times with two different boots that as soon as I ordered them they’ve been canceled and i’m left with the delivery to pay regardless! When you write a complaint or question on the website is doesn’t matter how hard you try to explain the problem, no one is reading your email as you will receive an automated response to every single potential problem you might have. Since i’m still not getting response from them, i’ll circle the whole web to inform people and prevent them from having an awful experience with Sports Direct. Thanks for nothing!”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,553 reviews