Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great offers”

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Posted 5 years ago

“Purchased pair of walking boots which arrived promptly. Very pleased with the service from Sports Direct.”

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Posted 5 years ago

“Extremely expensive delivery. After placing the order one of the shoe have been cancelled. It returns to small shoes and I need it to be returned and surprise even for returns you have to pay for delivery.It cost me in total 12 pounds only delivery. They are ripping off the customers especially during lockdown when all the shops are closed and there is no way to buy school shoe for children. This was my first and last time when I ordered from sport direct.”

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Posted 5 years ago

“I think the returns should be freepost, I paid £10 postage to then also have to pay £5 to send back the items that didn’t fit me”

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Posted 5 years ago

“Very pleased with service and product”

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Posted 5 years ago

“Satisfied for the service even if it was online, the delivery was on time. Great service!! Thank you.”

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Posted 5 years ago

“In the last month I have made two online purchases with Sports direct. Your website was easily navigable for both items with the filters particularly useful. Both items were due to arrive with about seven days but both arrived with three. This was unexpected but gratefully received.”

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Posted 5 years ago

“Ordered a shirt for my son, selected the right size on the web site, sent an email of the order stating it was the wrong size! Emailed the company to change the size before order sent out, you stated unable to change the order or cancel the order even though order hadn’t been dispatched, had to immediately return the item costing me nearly £10 in postage coat, will never order online with your company again”

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Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“Ordered a pair of trainers over a week ago and still not received them. Would not order again. Very disappointed considering the delivery charge prive”

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Posted 5 years ago

“One of our orders arrived without one of the trainers in the box. I'm still waiting for delivery of the missing trainer. That was 4 days ago!”

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Posted 5 years ago

“Very poor service needs massive improvement. The customer service team on twitter helped massively and need a customer service contact number for people with social media”

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Posted 5 years ago

“Still not delivered - maybe consider a new courier service”

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Posted 5 years ago

“I recently ordered my daughter a bike from yourselves online which was delivered yesterday. Firstly, when I collected the bike from the neighbour it was wrongly delivered to, as my address was clearly documented on the order and the delivery driver had made no attempt to deliver it to my address, as I was home all day and I have a ring doorbell which shows no one had attempted to access my property. I then noticed that there was a price sticker on the box of the bike which states that the bike should have been sold at a lower price than I actually paid for it on line ( this is both the original price and also sale price) even after using my NHS discount, I still paid more than the sale price on the box. As a customer, this is obviously very frustrating as it means that I had paid more than the product Is worth and therefore falsely advertising and overpricing the bike on line. I then went on to unbox the bike and some parts of it look like they have already been used, the handle bars were filthy and also the seated area. Considering we are currently in the midst of a pandemic, I do not at all consider this sanitary or acceptable. Overall I am rather disappointed and unhappy with the experience of purchasing this bike online with your company. I will attach photos of the issues I have raised.”

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Posted 5 years ago

“First order great service and very prompt delivery.”

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Posted 5 years ago

“The On-line shop certainly worked fine and the items were delivered speedily. So happy with all of that. However, even having the items delivered to a local shop for collection still invoked a £4.99 delivery charge on a £25.00 item. So I will certainly bear that in mind when next looking to purchase sports items on line as other companies tend to waive the fee if delivered for collection. I will also remember to click the "Do not email offers" box as I was inundated! with emails, so many I wasnt able to sift through them to see which one pertained to my delivery!”

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Posted 5 years ago

“The pruduct I purchased has not come to me for over a week. Enquired about its whereabouts. The reply was that it is cancelled. What a joke.”

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Posted 5 years ago

“Prefect service”

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Posted 5 years ago

“You sent the wrong shoes and cost me time in dong the return.”

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Posted 5 years ago

“Very nice shoe, exactly what I appreciated online I got. Delivery quiet fast. Looking forward to buy more stuffs from sport direct.”

Sports Direct 5 star review on 4th March 2021

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews