Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value, fast delivery”

Helpful Report

Posted 5 years ago

“CUSTOMER SERVICES ANSWERED MY QUESTION ACCURATELY & I RECEIVED MY ORDER WITH NO MISTAKES.THEY HAD THE 100% COTTON HENLY GRANDPA TOPS IN MY FAVOURITE COLOUR-DARK RED.”

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Posted 5 years ago

“Will never shop here again.”

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Posted 5 years ago

“Without don't the most disgusting company on the planet no customer service whatsoever, no response to emails this company is an embarrassment to this country.”

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Posted 5 years ago

“Disappointed as did not receive my order even after updating details for them to re try delivery. Only then for them to send an email to them informing me of a refund on my order as they cannot deliver my order. No explanation as to why they cannot deliver my order.”

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Posted 5 years ago

“Paying for returns has put me off”

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Posted 5 years ago

“After my purchase and my item was delivered. The item was too small so I have returned the item. Let’s say they did not make it easy to do and was confusing. I’m half expecting them to just refund me instead of sending me an exchange he for the bigger size. Also my item wasn’t much and I’ve now spent almost 50% of the item cost in postage. I like sport direct. But I will never be buying online with them again.”

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Posted 5 years ago

“Easy to use online, quick delivery”

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Posted 5 years ago

“Very good time scale always on time thanx”

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Posted 5 years ago

“Both the shoes and delivery were better than expected.”

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Posted 5 years ago

“I am so upset - I bought this bike for my daughter's birthday present but the color not the same as what I chose and one of the wheels was punctured. I tried to communicate with them but no solution yet. I regret that I bought from this store.”

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Posted 5 years ago

“I order 2 pairs of shoes on website because it was more economical due to the £4.99 postage.Only 1 pair in stock ,no option to cancel the order.The shoes were in the sale but ended up costing almost normal price due to postage for just 1 pair.Wouldnt order again online as they are advertising items that are not in stock.”

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Posted 5 years ago

“Delivery took longer than stated and the tracking information was incorrect. Part of my order was supposed to be sent separately but I haven’t received it yet and have had no further information about it.”

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Posted 5 years ago

“Quality and delivery and timing etc were good. Only problem was I ordered one toddler trainers in a size 5 and the box they came in said said 5 but they were actually 5.5. Not a huge issue and kept them anyway because he’ll only grow into them!”

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Posted 5 years ago

“Wonderful service”

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Posted 5 years ago

“Brilliant service. All items correct.”

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Posted 5 years ago

“Arrived in a timely fashion and exactly what I wanted.”

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Posted 5 years ago

“Some poor processes in regards to altering or cancelling orders, especially when I messaged within minutes of my wrong order but no money grabbing mike ashely won't pay for the system updates no doubt, no wonder Newcastle are appalling. Everything feels cheap with sports direct from the packaging to the mashed up box the trainers arrived, better to sticking to asos next time.”

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Posted 5 years ago

“Great online shopping”

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Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews