Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All items turn up and are good quality, if you get the sizes wrong there is no problem with exchanging them.”

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Posted 4 years ago

“The trainers description and photo were completely different to what we received. Attempted three times to order the ones shown in the photo - NOT ONCE did they get it right !”

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Posted 4 years ago

“A encomenda ainda não chegou”

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Posted 4 years ago

“The delivery times are ridiculously slow. My order has still not arrived.”

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Posted 4 years ago

“Products as described. Bought 2 t shirts had to pay £4.99 postage, which was half the price of one of the t shirts. Would like to see free postage over certain amount. This would encourage larger spend too.”

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Posted 4 years ago

“I'm not so happy with the picking the orders it is twice I ordered and wrong sizes it was sent to me and customer service can't do anything even I just place my order..”

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Posted 4 years ago

“Brilliant site very easy to order and return. Would recommend.”

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Posted 4 years ago

“Very good customer service.”

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Posted 4 years ago

“Ordered some running trainers and sports bra's which are great and really good value. Also ordered two t-shirts for £11, however only recieved one for the £11 I paid. The t-shirt was also good quality but too big so had to return it anyway.”

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Posted 4 years ago

“Mostly over £30 is free delivery but sports direct charge even we did shopping over £75. Not happy .”

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Posted 4 years ago

“Easy site to navigate, good range of swimsuits, pleased with the items I purchased.”

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Posted 4 years ago

“Delivery was good and quick. The item had to be returned and they didn’t have another size so I requested a refund. Still waiting for the refund .”

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Posted 4 years ago

“Nice quality, perfect size”

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Posted 4 years ago

“اين الطرد رقمhttps://www.paypal.com/myaccount/transaction/details/O-3E9187438R6117454?v=1&utm_source=unp&utm_medium=email&utm_campaign=RT000064&utm_unptid=&ppid=RT000064&cnac=GR&rsta=en_US(en-GR)&cust=&unptid=&calc=d6fab66b2c963&unp_tpcid=null&page=main%3Aemail%3ART000064&pgrp=main%3Aemail&e=cl&mchn=em&s=ci&mail=sys&appVersion=1.30.0&xt=104038”

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Posted 4 years ago

“The trainers are fine but had to replace the laces.”

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Posted 4 years ago

“Disaster! Ordered a boxing bag, should of arrived in 5 days, didn’t arrive, contacted sports director with no response. Still waiting! Never again!”

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Posted 4 years ago

“Simple to order with plenty of delivery spots near by”

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Posted 4 years ago

“nice produkt nice Lieferung”

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Posted 4 years ago

“Delivery costs! Returns cost !! Only bad stores can have such a policy to rip customers on such fees! We never buying from sports direct ..”

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Posted 4 years ago

“My item has not arrived yet so I can’t comment. I was told it would arrive on friday 26 then sat 27 and still not in today. The tracker did not work from the courier company. So not happy at all”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews