Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After purchasing some Running Shoes online and using the Size Guide, the shoes arrived next day as paid for with DPD Next day but unfortunately, the shoes were way too small. The size guide needs looking at. I then go on to the site again to get what I think is the correct size and in doing so, the size selector reset to the smallest default size even though I had clicked my size. I noticed the size was wrong as I clicked 'Buy' so I immediately informed Customer Services via the contact form asking if they could please change the size to my size or cancel the order. They replied quickly saying NO and it was too late. By this time I had not even had the "Order Received" email. I had once again paid for Next Day Delivery. The customer Service agent claimed that cancellations could not happen due to fast dispatch, yet on this occasion my order hadn't even been processed AND still took 2 days to arrive, even though I had paid for next day. Because of the lack of ability to Cancel or Change an order online immediately after purchase I am now £25 out of pocket in Next Day Delivery Charges and postage costs to return the wrong sized shoes. The online ordering System is massively flawed (compared to the flexibility of other online shops) and so for this reason, and the total lack of empathy from Customer Services, I have now purchased the shoes from elsewhere in the correct size. I will not be using Sports Direct's online shop again and I will be sharing my experiences with friends and family advising them to use a more flexible online shop in the future! Totally disappointed!”

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Posted 5 years ago

“I ordered a pair of skechers school shoes for my daughter. I had no problem with the website, delivery was prompt and the shoe was same as in the pictures.”

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Posted 5 years ago

“I brought two 5kg dumbbells which were £13.00 each. So I paid £26.00 for them. When they arrived they had a 2 for £20 sticker on them, which I was not offered. Delivery was very fast though and the dumbbells are good.”

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Posted 5 years ago

“I received damaged item”

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Posted 5 years ago

“Very quick delivery. Received everything faster than I expected. But I ordered the wrong size and sending back looks like a nightmare!”

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Posted 5 years ago

“Good service order came early was very pleased”

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Posted 5 years ago

“Good price and quick delivery”

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Posted 5 years ago

“Value for money had to take a smaller size”

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Posted 5 years ago

“Great service that I can pick up from my local shop. Pity delivery isn't free for my items. Apart from that very good products and price.”

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Posted 5 years ago

“Both items arrived within a week and are both good quality, especially for the price.”

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Posted 5 years ago

“Delivery was slow compared to other retailers. Trousers were very small fitting. But goods were good value for price”

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Posted 5 years ago

“Was annoyed that I paid for next day delivery and it wasn’t next day”

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Posted 5 years ago

“Delivery fast, but sent the wrong size, now have the hassle off sending them back”

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Posted 5 years ago

“Was very pleased with my order, delivered on time, excellent.”

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Posted 5 years ago

“It was really good and very quick”

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Posted 5 years ago

“I ordered 6 items and your confirmation email had 2 of one item listed when I only ordered one of them. Within seconds of ordering i messaged your customer service to say remove one item. I was told it's too late to do that. Really? Even a speedy picking of items wouldn't have begun to sort my order. Has put me off Sports direct.”

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Posted 5 years ago

“Super communication, super speedy delivery. Makes me feel confident in sports direct.”

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Posted 5 years ago

“Delivery is super fast and efficient. But was very disappointed the track bottoms were in X large, definitely did not press XL, as only a 32 - 34 waist. A size X l was sent. Very disappointed in this.”

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Posted 5 years ago

“Asking me to write a review when it’s been well over a week waiting for my item, with rubbish customer service standard answers that didn’t really answer the question at all.”

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Posted 5 years ago

“Please cancel the ongoing email about product and offers. I do not want anymore email. The item arrived in time. Thank you”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews