Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful customer service… Sports direct in itself is offering the most basic to none customer service, orders are being cancelled even though they are up to buy on website, actually happened two times with two different boots that as soon as I ordered them they’ve been canceled and i’m left with the delivery to pay regardless! When you write a complaint or question on the website is doesn’t matter how hard you try to explain the problem, no one is reading your email as you will receive an automated response to every single potential problem you might have. Since i’m still not getting response from them, i’ll circle the whole web to inform people and prevent them from having an awful experience with Sports Direct. Thanks for nothing!”

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Posted 4 years ago

“Alles perfekt, hervorragende Ablauf, schnelle Lieferung, gute Qualität. Danke!”

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Posted 4 years ago

“It good trainers”

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Posted 4 years ago

“Brilliant service boots perfect fit”

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Posted 4 years ago

“They sent the wrong size and I had to pay the shipping to return the product. I will never again buy from them. Ordered 44 and got 45.”

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Posted 4 years ago

“My online shopping experience was brilliant and easier than expected. The items delivered were good and exactly what was expected.”

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Posted 4 years ago

“Great product and good price but delivery should be free unless some needs it next day the delivery shouldn’t be 4.99”

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Posted 4 years ago

“Sent out the wrong trainers”

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Posted 4 years ago

“I ordered wrong size which was mt fault. When item came returned back which cost me £5.10 to return back asked an exchange. First got and email to say they could exchange. Then other saying they couldn't as they have the size i wanted. So waiting on refund now.”

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Posted 4 years ago

“I found this very easy to use , there was a lot of choice ,and my goods arrived within the week.”

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Posted 4 years ago

“Very easy to find what I wanted, and fast delivery. Very pleased.”

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Posted 4 years ago

“A good, easy to use, comprehensive website, with plenty of choice. The order was well wrapped and delivered promptly.”

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Posted 4 years ago

“Ik heb mijn bestelling die ik plaatste op 24 januari heb in nog steeds niet gekregen...”

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Posted 4 years ago

“Great price on same item compared to other retailers. Reasonably quick dispatch and delivery. Only comments would be, charge less or offer free delivery like the majority of retailers, particularly in a locked down world.”

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Posted 4 years ago

“I get an email saying rate us but no email saying I’ve paid for the product Crazy”

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Posted 4 years ago

“I placed an order online. Two days later I received an email saying it had been sent by xpd and was given a tracking number. And it would be with me any day. After 4 days I used the tracking number and xpd said there was no item with this number. So then emailed sports direct who said it hadn't been sent actually, it was ready to be picked up and since there were pick ups every day it should be with me any day. After 8 days and several more emails its still ready to be picked up, and they have pick ups every day so it should be with me any day. There is no helpline number, no way to find out what's going on. Xpd wont answer questions about individual packages, they say to ask sports direct who seem to actively ignore you.”

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Posted 4 years ago

“Absolutely shocking. Chat staff rude and dismissive. I asked for a manager to contact me. None did despite the promise. Contact form repeatedly said order code incorrect despite being copied and pasted from order. I emailed CEO heard nothing I have shoes which are not true to size and despite having paid for postage, I am then expected to pay for postage to return/exchange them despite the fault not being mine. Call centre closed. Very stressful”

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Posted 4 years ago

“Very fast, good and efficient service, I am satisfied”

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Posted 4 years ago

“I am very happy with the service. Very quick delivery.”

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Posted 4 years ago

“Excelente. Nada a apontar. Rápido a chegar e tudo veio direitinho. 👌👍💪”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews