Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tökéletes.😊”

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Posted 4 years ago

“I only received half my order so I sent the invoice to customer service but I've heard nothing”

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Posted 4 years ago

“items were delivered when they said they would be”

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Posted 4 years ago

“The delivery was quick, I'm planning on returning one of the items as it is too big, but that's not the end of the world. Really happy with the service and the items I'm keeping. Will definitely use this service again.”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“My mistake, VAT was included in the head line costs”

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Posted 4 years ago

“Paid £8 for next day delivery of a Birthday gift...arrived 2 days late. Unacceptable.”

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Posted 4 years ago

“Great service, very quick and easy to use.”

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Posted 4 years ago

“Decent website with speedy service Highly recommend”

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Posted 4 years ago

“Came very fast”

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Posted 4 years ago

“Easy to order and confirmed quickly. The only issue is that once an order is placed, it cannot be amended. In my case, an ordered item came back as out of stock and I was not able to substitute”

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Posted 4 years ago

“Very goog quality of a wide range of brand new items for the best price around. Online orders are processed and dispatched very quickly.”

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Posted 4 years ago

“Everything great from showing and describing products on sale, size availability through to well packaged and delivered, ease of returns and speed of credit payment.”

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Posted 4 years ago

“Very Efficient”

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Posted 4 years ago

“Ordered 2 pairs of trainers and over a week had gone by and still not received my order pretty poor trying to find a contract no, go through the app just to get a automatic response can find a no to get hold Of and the delivery company just as bad!!”

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Posted 4 years ago

“Was very pleased with my purchase from Sports Direct”

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Posted 4 years ago

“Brilliant service, very quick delivery thankyou”

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Posted 4 years ago

“Very simple to use and delivery was quick! Great quality products”

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Posted 4 years ago

“DID NOT GET TO SEE THE GOODS I ORDERED YET, AT MY SON'S. I ASSUME ALL OK.”

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Posted 4 years ago

“Despite paying for next day delivery over a week ago, my order has still not arrived. Customer service kept sending my an automated reply each time I emailed and it’s very frustrating not being able to phone and speak to someone. I have had a response on Facebook telling me that my order has been lost and will be resent. So far no notification telling me that my order has been dispatched. Sports direct have now had over £100 of my money for over a week. Will not be ordering again from you in a hurry.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews