Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service.raised a query and they closed it before actually answering it sufficiently.no help at all (issue was at the beginning when order had just been placed)never again!!”

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Posted 5 years ago

“I like it ! I like it ..... I like it ALOT !”

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Posted 5 years ago

“Quick delivery, ordered on Saturday, received the shoes on Monday (even though expected delivery date was Friday). Great trainers, I have issues with inflamed nerves in my foot, can’t wear anything that has hard soles, tight front, rubber toe etc.. these shoes are perfect, very comfortable, no pain whatsoever. Also more feminine when wearing with dresses etc, doesn’t make your feet look chunky/big.”

Sports Direct 5 star review on 7th March 2021

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Posted 5 years ago

“Wrong size shoes send in the box”

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Posted 5 years ago

“I highly recommended !!! Thank you for everything”

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Posted 5 years ago

“Me gustaría poder recoger los pedidos en la tienda de.pamplona”

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Posted 5 years ago

“Just pleased with service but items are not always true to size labelled.”

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Posted 5 years ago

“Item removed from order because out of stock. I would have liked the opportunity to choose something else before the rest of the order was posted.”

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Posted 5 years ago

“Haven’t revised my parcel. Tracking update has been the same status for a week now.”

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Posted 5 years ago

“Good quality,cheap and brilliant quick delivery, impressed!”

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Posted 5 years ago

“The trainers are great. Delivery was prompt. However, I had them delivered to a local pick up point because I understood that, by doing so, I would receive a £5 voucher. I didn't receive one and emailed to query but have had no response.”

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Posted 5 years ago

“quick and easy to use”

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Posted 5 years ago

“Goods delivered more speedily than expected,”

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Posted 5 years ago

“Ordered some gym exercise equipment & was very happy with it all at a reasonable price. An item was missing & customer services quickly sorted it out for me. Overall happy with start to finish.”

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Posted 5 years ago

“Very poor service still waiting for my parcel after paying three weeks ago . Emailed customer service and no answer or parcel for item paid for .”

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Posted 5 years ago

“It’s the delivery fee and returns process that has put me off ordering again. I ordered some trainers and paid £4.99 to be delivered - unfortunately they don’t fit so I’ve got to pay to return them and no option to take them to a collection point like a lot of other stores. I won’t be ordering again unless I’m 100% confident that I won’t need to return the product. There are plenty of sports shops who offer free delivery and free returns when buying trainers that cost £60 plus”

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Posted 5 years ago

“Ordering online very easy. However £4.99 for P&R on two separate orders & deliveries is outrageous and extremely expensive. I wouldn’t have normally bought online but due to lockdown the stores were closed. My order contained gifts for a family member which then had to be posted again to them which was more expense. My order containing clothing were individually packaged so that was a positive. On reflection I’d shop in store next time.”

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Posted 5 years ago

“Arrived on time, the shoes ordered were just perfect in size and was exactly how it was shown in the picture well pleased would love to shop with you in future.”

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Posted 5 years ago

“Easy order process, excellent price, delivery on time. Will use again.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews