Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery very quick driver professional”

Helpful Report

Posted 4 years ago

“Bad experience, first and last time I will shop with you online, after paying for returning items ordered that did not fit my son, I emailed you to get an alternative in different colour as the colour we first ordered is out of stock, I got I reply stating that you cannot do that and you will refund me and I need to make another purchase where I have to pay again for the delivery. I have shopped with you in store many times but never online, I will suggest to make the online experience better. Thank you”

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Posted 4 years ago

“Excellent service,product delivered within 36 hours of ordering and at a competitive price”

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Posted 4 years ago

“Ordered Adidas shoes 42 2/3. The sticker on the box was ok so I wore them a few times. They felt too tight. So finally I checked inside the shoes. It was size 42. Too bad they are all dirty now and I can’t return them anymore. Their fault bad labeling + my fault not to check better /sooner”

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Posted 4 years ago

“Fast delivery and everything as ordered, I recommend.”

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Posted 4 years ago

“I still have not received my parcel despite it saying it was going to be delivered a week ago! No one is contacting me back, and they are my sons school shoes needed very soon! Very cross!”

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Posted 4 years ago

“still waiting on my order....”

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Posted 4 years ago

“Fast delivery and good prices”

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Posted 4 years ago

“Great service. Trainers arrived on time. Good fit and look really great. Would recommend.”

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Posted 4 years ago

“Placed my order on 12th January and finally received it on 27th February after contacting Sports Dkrect on several occasion. The customer service was appalling, promising a resolution and not getting it. Finally posted on Facebook and got a resolution. No compensation offered or provided. Will never order from Soorts Direct online again.”

Helpful Report

Posted 4 years ago

“Received shoes very quickly ..however they were not suitable so tried to return them via receiving agent Hermes via local shop...to be informed I could not do this as there is no code...suggested I send for QR code.. emailed sports direct via their site..still waiting for reply ..useless..so took items to post office at 2nd class return fee of £3.80 (first class was £5.99).......still not heard anything..get your act together sports direct...there should be free returns.....”

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Posted 4 years ago

“Goods I ordered were delivered in perfect condition & well ahead of schedule. The couriers kept me fully aware of delivery times on the day of delivery & were spot on. I will definitely use Sports Direct again whenever I require other sport related items.”

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Posted 4 years ago

“On time fit well 👌”

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Posted 4 years ago

“Easy to order item delivered on time excellent service will use again”

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Posted 4 years ago

“Sizes didn’t make sense”

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Posted 4 years ago

“I was disappointed as a few of my items were half open and the pump I ordered had the adaptors missing froM it”

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Posted 4 years ago

“Shoes were a bit big but for the price I've put them away ready for when the do fit. Trouble.with buying online.”

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Posted 4 years ago

“The website was alright. The communication emails were very good and the speed of the delivery was impressive.”

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Posted 4 years ago

“Alles hat super geklappt. Rücksendung auch problemlos! Allerdings fallen hierbei recht hohe Versandkosten an!”

Helpful Report

Posted 4 years ago

“Well priced products & always delivered well packet & without any delay, just wish a minimum order, say £50 was introduced for free delivery.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews