Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and trainers arrived less than 24 hours later.”

Helpful Report

Posted 4 years ago

“Bought a Adidas jogging suit and some trainers and they delivered the track suit with out the bottoms . It took them 5 Days to come up with a solution and there solution wasnt great . The whole process from start to finish was atrocious , I had a customer care representative contact me by email 3 days late .At the beginning of the email they didn't even offer me half my money back then one of the representatives sports direct told me that there was going to shut my claim down regarding getting my jogging bottoms. The next day later I received another email from another presenter and he offered me half the money back I excepted his offer and that was the end of that..”

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Posted 4 years ago

“Fast delivery should off come this week came a few days after i ordered great prices for delivery especially if needed asap i only paid 4.99 delivery they kept i. Touch with the order”

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Posted 4 years ago

“They looks so lovely and I am happy for the choice i made.”

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Posted 4 years ago

“Very happy got within 2days”

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Posted 4 years ago

“awful took my money then e mail me later to say they are not in stock and now have to wait 5 days for my refund i’m fuming”

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Posted 4 years ago

“Quick delivery of excellent boots- very pleased.”

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Posted 4 years ago

“They are great”

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Posted 4 years ago

“Very comfortable shoes, perfect for walking/running and various other leisure activities. Delivery time was good. Make sure to check the New Balance size chart on Google, as the sizes can be different to other brands.”

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Posted 4 years ago

“pretty disappointed with the jogging bottoms i ordered have started bobbling already after less than a week”

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Posted 4 years ago

“Gördülékeny rendelés és teljesítés!”

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Posted 4 years ago

“Never received my parcel. However the customer service afterwards has been good and an investigation is now ongoing to find out what has happened.”

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Posted 4 years ago

“I paced an order for next day delivery and it came 5 days late”

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Posted 4 years ago

“Very pleased with the service from Sports Direct, great choice, affordable prices and my order arrived promptly and in excellent condition.”

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Posted 4 years ago

“Great choice. Bought walking boots and they were too small. Had to return and exchange at my own cost. The replacements were too wide, again returned at my own cost. Almost £12 spent and haven’t found the right boots for me. If returns were free I would have tried a further pair. I realise it would be better to wait until I can visit the store.”

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Posted 4 years ago

“I’m happy 😃 with the items I ordered and they came very fast absolutely great 👍”

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Posted 4 years ago

“Half of what I ordered never arrived, the tracking information said it was out for delivery and then next time it updated it said it was being returned to sender, which it has been stuck on for a week. The customer service department said it was most likely due to damage but this has not been confirmed, after a week they still have not got the parcel back and I have had no refund.”

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Posted 4 years ago

“Very quick delivery, items as described, excellent service, thank you.”

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Posted 4 years ago

“Although my first lot of stuff was order the same time they arrived different days but overall good”

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Posted 4 years ago

“Excellent returns, though I had to pay the return postage. They deliver all items quickly. Tracking is good.”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews