Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Only one of three items arrived. I’ve since been treated like a criminal having to prove I’ve not had them. It’s been over a week with incredibly slow communication and as yet no refund, no items and no-one in any hurry to rectify the situation which has also taken me loads of emails to even get this far. I paid £7.99 for next day delivery too cause I needed them to arrive by last week. Feels like I’m being fobbed off until I lose interest on getting it resolved so they don’t have to issue a refund. Every email I’ve had either asks for information they already have or is just a delaying tactic. There’s conveniently no phone number. The delivery packing was absolutely fine so it’s definitely an issue at the packing stage at Sports Direct. I will never shop online with sports direct again and urge other people not to either.”

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Posted 4 years ago

“Size not as illustrated. Much much bigger Unable to wear Need to return”

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Posted 4 years ago

“Purchased walking shoes. Speedy delivery”

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Posted 4 years ago

“Horrible delivery service. My goods were left outside by my bins even though I wasn’t around. Makes me afraid ordering again”

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Posted 4 years ago

“the products that you sell are great and the price is even better”

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Posted 4 years ago

“Very good price and brilliant quality of the item. Quick and easy delivery”

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Posted 4 years ago

“great service!”

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Posted 4 years ago

“The shoes were nice and I found that it was worth it but I don't like that you have to pay aextra £4.99 just for delivery”

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Posted 4 years ago

“Excellent service, next day delivery, great price”

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Posted 4 years ago

“Ok sales experience all worked well prompt delivery”

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Posted 4 years ago

“Your services was fantastic and super excellent, keep it up. Regards Augustine Eghobor.”

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Posted 4 years ago

“I have yet to receive my trainers I have recieved my socks which were not supposed to be available till after March 11th”

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Posted 4 years ago

“Excellent service. Quick delivery”

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Posted 4 years ago

“All shoes were in great condition and came within reasonable timing.”

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Posted 4 years ago

“You sent me the wrong rug and a very mould headcollar. You have been helpful with the return details though.”

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Posted 4 years ago

“Thought that the jeans were standard but they turned out to be stretch denim which wasn't stated so not happy.”

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Posted 4 years ago

“Size and product as described...fast delivery.. excellent service. Thank you”

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Posted 4 years ago

“Still waiting for items I ordered nearly 2 weeks now. been charged for them, can’t get hold of anyone, sent an email no one replied. Will not be ordering again from this place again.”

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Posted 4 years ago

“Poor show I’m afraid”

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Posted 4 years ago

“Poor communication from customer services - initial responses was canned and did not answer my question at all - had to re-ask questions multiple times to get a human response, which was slow.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews