Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good experience. Quick and reliable”

Helpful Report

Posted 5 years ago

“Fab fit,fab price”

Helpful Report

Posted 5 years ago

“Still waiting for my order, 8 days and counting! Told courier has it. Couriers site says 'we've got it'. However, it also says if you don't receive your parcel within 7days to contact sender who will pursue parcel!!!Sportsdirect don't appear to want to know and courier says they hadn't got it. I would like a FULL refund. You have to pay 4.99 for a parcel that you can send for 2.95 yourself and you still don't get it. Not happy with the experience”

Helpful Report

Posted 5 years ago

“Very good service quick and easy”

Helpful Report

Posted 5 years ago

“Hi, yes, have bought quite a few things from you recently and I'm not disappointed with any of them. Great value and good quality.”

Helpful Report

Posted 5 years ago

“Very good and the delivery was on point”

Helpful Report

Posted 5 years ago

“Received a follow up & have not even had my order??”

Helpful Report

Posted 5 years ago

“The items I received were good quality and price, however, I ordered 2 hoodies as they were on offer together only to have an email saying one was no longer in stock and won’t be sent - I quickly emailed back asking for any other size but received a generic email about their policies, and that I would be reimbursed. I have not been reimbursed.”

Helpful Report

Posted 5 years ago

“Keep it in”

Helpful Report

Posted 5 years ago

“Item ordered and paid for- with next day delivery. 7 days later still no delivery; their customer service team is investigating. Possibly a fault with the courier service Hermes but I don’t expect to wait this long for an update, particularly as I needed the item quickly, hence paying £8 for next day service.”

Helpful Report

Posted 5 years ago

“Very good they kept me up to date with my delivery”

Helpful Report

Posted 5 years ago

“More than happy with service and goods. Thank you.”

Helpful Report

Posted 5 years ago

“good price , prompt delivery”

Helpful Report

Posted 5 years ago

“Delivery was good but Karrimor boots were too small far too small for indicated size. Returned at my cost. Would not buy boots online again with the uncertainty of size and having to cover return costs.”

Helpful Report

Posted 5 years ago

“Amazing 😻 fast delivery”

Helpful Report

Posted 5 years ago

“I ordered a pair of Nike trainers in size 10.5 uk only to receive 10.5 US Size which is 9.5 in uk and paid 7.99 next day delivery. Contacted sports direct and they were not very professional will never be buying from sports direct again.”

Helpful Report

Posted 5 years ago

“Service is great, product is amazing, thanks”

Helpful Report

Posted 5 years ago

“It has been several days I made an order and till date, I have not received part of my order. I was told that Most of my order Is now out of stock and had to pay full shipment for just a few items as a student, that is a big Loss. I also paid for the return of the item I bought that was Smaller than me. It is just a very bad experience for someone new in the UK. It is also sad that the company has no number to call to address customer’s challenges. I have made a mental note not to ever shop in Sports Direct again and will advise all my friends to avoid it too. It is quite stressful to shop from here.”

Helpful Report

Posted 5 years ago

“Excellent service, from placing the order to delivery. Quality merchandise, delighted with my purchase.”

Helpful Report

Posted 5 years ago

“ordered some new Karramor trainers. great price and delivered quickly. happy bunny.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews