Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right trainer tainted and dirty, it had obviously been on display. I ordered the same pair again even though I was apprehensive and again the right trainer was dirty”

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Posted 5 years ago

“Prompt delivery time and the socks were as described.”

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Posted 5 years ago

“easy to use site”

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Posted 5 years ago

“I did not receive my parcel, I have contacted sports direct and no one has got back to me. Very poor customer service.”

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Posted 5 years ago

“Shouldn’t have to pay to return and exchange items. Had to spend more than £6 to exchange my shoes. Was a quick exchange though.”

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Posted 5 years ago

“I still haven’t received my items”

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Posted 5 years ago

“Ordered a Nike tracksuit for my grandsons 6th birthday which arrived quickly. The tracksuit fitted perfectly and my grandson loved the soft feel of the fabric.”

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Posted 5 years ago

“Very happy with my new trainers and the speed I got them thank you”

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Posted 5 years ago

“This was my third order from SportsDirect and I continue to be pleased and impressed by the prompt delivery and quality of goods”

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Posted 5 years ago

“Top class service and easy order.The trainers were spot on fit”

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Posted 5 years ago

“With all the online shopping I'm having to do due to the pandemic, sports direct are excellent in comparison to all the other shops. delivery time is second to none, site is easy to use just brilliant in my opinion.”

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Posted 5 years ago

“We ordered 3 footballs which were on offer for the boys but within 2 days the 1 had gone down and was obvious was poorly made. This was highlighted by putting in water. The next one popped in 2 days as well. They gave a refund for the 1 but should not sell sub standard balls which look like a good offer.”

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Posted 5 years ago

“Good product range. Easy to navigate website. Great value. Speedy delivery. What’s not to like?”

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Posted 5 years ago

“Not happy with the fact I have to pay for return delivery and there is no way for me to track my return also. Poor service design.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Excellent!! Trainers as seen on line, excellent price, swift delivery”

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Posted 5 years ago

“Order delivered promptly”

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Posted 5 years ago

“Very easy to use,top quality products,unbelievable value.”

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Posted 5 years ago

“Good quality very happy”

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Posted 5 years ago

“Excellent service from start to receiving my order which arrived within 2 days. Very happy customer - thank you.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews