Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great we received the wrong size trainers in the correct sized box so had to return”

Helpful Report

Posted 4 years ago

“Excellent service. Goods as described. Very happy”

Helpful Report

Posted 4 years ago

“Sports Direct have a website that pretends to have a base in NZ which they do not. Having sent me the wrong sizes they now require me to return the items to the UK at my cost. DO NOT USE THIS COMPANY IF YOU LIVE OUTSIDE THE UK”

Helpful Report

Posted 4 years ago

“Haven't received my order yet already 10 days!! I can't track it!”

Helpful Report

Posted 4 years ago

“All produkts very Good quality and exact size. After 6 years čoming back to sports direct and very Happy with the choice👍🙂😍”

Helpful Report

Posted 4 years ago

“Dobra i rzetelna obsługa.”

Helpful Report

Posted 4 years ago

“Ordered Adidas trainers from Sports Direct Online and process was pretty easy. My order came quite promptly to the set up collection point. I will use service again in time.”

Helpful Report

Posted 4 years ago

“I unsubscribe do and you sent me another email”

Helpful Report

Posted 4 years ago

“Really good and excellent pair of trainers. Thank you”

Helpful Report

Posted 4 years ago

“I ordered the wrong size and I'm having trouble getting a refund”

Helpful Report

Posted 4 years ago

“Super quick delivery. Paid for standard but it arrived the next day.”

Helpful Report

Posted 4 years ago

“Wrong size ordered but returned and replaced within days, thankyou.”

Helpful Report

Posted 4 years ago

“Great service. Price and delivery. Kept both pairs if walking shoes.”

Helpful Report

Posted 4 years ago

“Snelle levering”

Helpful Report

Posted 4 years ago

“First time i ordered no problems. Second time i ordered ,statement states clearly order size 7,and size 11 was sent,then it cost me nearly £7 to send the item back ,not impressed”

Helpful Report

Posted 4 years ago

“As always good quality and a great price. Very speedy delivery”

Helpful Report

Posted 4 years ago

“I had an order with them in 2020, and they did not send me one of the products I ordered but still charged me, I requested the money back months ago but never received it or any response from them at all!”

Helpful Report

Posted 4 years ago

“Cause it looks like second hand”

Helpful Report

Posted 4 years ago

“They´ve send the wrong item from Zwolle in the Netherlands to Belgium. Now i have to send the item back and pay export/customs fees. Not OK!!”

Helpful Report

Posted 4 years ago

“Excellent service when I had to return a swimsuit for another size”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews