Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my order then recieved an email to say what I ordered was out of stock. I still then had to pay for the delivery of the other item which worked out that I paid over the odds for my order. If the item was out of stock this should of been made clear before I made my purchase. If this was the case, I wouldn't have gone ahead with my order.”

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Posted 4 years ago

“Excellent quality goods at exceptionally affordable prices. Always arrive on time and professionally packed.”

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Posted 4 years ago

“Unfortunately the shoes I ordered arrived with one of the shoes missing g an insole so they are going to be returned”

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Posted 4 years ago

“My first online order with Sports Direct went very well. Very pleased with the price and the package arrived safely and we're in excellent condition.”

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Posted 4 years ago

“Чудовий магазин, асортимент супер!!”

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Posted 4 years ago

“Brilliant online experience!! Next day delivery and product as described! No issues at all! Thank you!”

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Posted 4 years ago

“You should have free postage over 50£and free returns and I think I would shoppe more often”

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Posted 4 years ago

“Only issue I had was no update on tracking”

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Posted 4 years ago

“All good i Will use them again”

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Posted 4 years ago

“Iam the one customer who is not happy with your service,In my order one item missing and I send couple of e mail the problem still not sorted.”

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Posted 4 years ago

“Perfect....ordered the shoes Sunday night late. Quick and easy...goods arrived 11am Tuesday morning......out in the park running by 1pm!.same day”

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Posted 4 years ago

“It was easy enough to use the website”

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Posted 4 years ago

“A product was too small of a size for me. I tried exchanging it for a bigger size but recieved back the item in an even smaller size with a double label on the package, one with the size i needed and a higher price and one with the real size (even smaller size).”

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Posted 4 years ago

“Fast and excellent service”

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Posted 4 years ago

“Incorrectly sent and invoiced wrong size still awaiting credit no contact poor customer automated service first time using on line never again”

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Posted 4 years ago

“Shoe box arrived in three pieces. It's much more difficult to return items compared to other companies.”

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Posted 4 years ago

“Really efficient, item arrived within 24 hours. Great service”

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Posted 4 years ago

“thanks for the good service. I'm happy, but one item is sold out but I didn't get the money back”

Sports Direct 5 star review on 29th March 2021

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Posted 4 years ago

“I can’t really comment yet as the shoes I ordered over a week ago haven’t arrived yet.”

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Posted 4 years ago

“Extreme efficient”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews