Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I exchanged a pair of football boots by post extremely quickly (3 days). My daughter was well pleased.”

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Posted 4 years ago

“Sports Direct were very good but the delivery was not so good, I asked for my parcel to be left with a neighbour but it was left in plain sight by my front door so everyone passing could see it”

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Posted 4 years ago

“All is good.”

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Posted 4 years ago

“Products came as shown on picture. Arrived on time as stated.”

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Posted 4 years ago

“Still waiting after yesterday's review. Still no response from SportsDirect and my order has still to leave the warehouse according to Hermes tracking after nearly nearly 3 weeks!!!!!. Word of advice, don't buy anything from SportDirect, now looking to get my money back. What chance that!! Order No SD40000077657256”

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Posted 4 years ago

“Items came earlier than expected and all items were kept. Great service”

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Posted 4 years ago

“I am so excited about my order and with the fast delivery service also, can’t wait to do more shopping as soon as possible”

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Posted 4 years ago

“Good item at decent price. Took a long time to arrive.”

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Posted 4 years ago

“Excellent customer service and fast and efficient”

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Posted 4 years ago

“Good,came as seen in photo”

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Posted 4 years ago

“SHOCKING! I purchased 5 T-Shirts and had to return 4 of them because they were not as described on the website. I then had to pay for the return costing me £4.20 so I am out of pocket. I will not be making any further purchases online from Sports Direct!”

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Posted 4 years ago

“I ordered my trainers 10.30am Sunday morning, and the next day at 10.30am went out wearing them! The trainers are just right and a good fit. The delivery was fantastic, didn't expect to receive it so quickly. Thanks very much, great service.”

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Posted 4 years ago

“I was happy with the delivery service, apart from no free returns like most retailers offer, I had to exchange a pair of trainers what cost about 4 pound to return, and then my second lot of my delivery arrived and it was wrong so I had to pay another 4 pound to return something that wasn't my fault”

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Posted 4 years ago

“Rien à dire tous était au top merci”

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Posted 4 years ago

“Ordered trainers for next day delivery as needed the item for work for it to turn up 2 days late and the wrong size meaning I lost 2 days work as I couldn't work without suitable footwear.absolute joke when your customers pay extra for next day delivery then have to pay even more to return goods sent wrong.wont be ordering again online”

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Posted 4 years ago

“Good service, excellent value”

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Posted 4 years ago

“I spent over 250pounds and wasn't offered free delivery, future more 1 off the items don't fit and with it being lockdown I've now to pay postage again in order to get the jumper returned for a refund as I'm still restricted to the 28day. Not happy with this service at all no free click and collect points like most other stores”

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Posted 4 years ago

“Ordered 4 items and received 3, paid next day delivery, still waiting for missing item! Contacted you several times, automated replies! Not good customer service at all!”

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Posted 4 years ago

“Thank you for quickly delivery. The order was correct.”

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Posted 4 years ago

“Certainly a bargain!! I'm delighted with my new trainers. Delivery was very speedy and well packaged.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews