Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,555 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy that firstly one of the items that showed as being available turned out not to be. I ordered 2 items to justify the high postage cost. I requested free postage on a replacement item which was agreed, but the replacement jogging bottoms have plastic melted onto one of the legs and will need to be returned. What a hassle!”

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Posted 5 years ago

“Sport Direct provides a good range of merchandise at really good prices! Very satisfied with the purchase and the online shopping experiences. It will be even better if FREE DELIVERY is offered.”

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Posted 5 years ago

“My order never came and it just shows as my order has been placed, I have since purchased items elsewhere.”

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Posted 5 years ago

“Ordered 10 balls from the football team that I coach at a cost of £66 and delivery of £7.99. Was told that there was 1 package to be delivered. Receive a small package only big enough to fit 1 ball in. Emailed Sports Direct as you can’t ring! They said they would investigate. I had to fill out a form. They are looking in to this issue which is clearly a picking issue as the code on the 1 ball is correct just been out on the wrong product. I have told Sports Direct that I want a refund as I don’t trust that they can send 9 more balls. What a joke.”

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Posted 5 years ago

“It’s good service , prompt delivery and quality clothes, u get what u see”

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Posted 5 years ago

“Excellent fast service and great products, very happy.”

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Posted 5 years ago

“Delivered quickly and in perfect condition, thanks very much”

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Posted 5 years ago

“Absolutely perfect!”

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Posted 5 years ago

“I always shop in your store -whether it be online or the high street. Always buy more than I should do !!! :)”

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Posted 5 years ago

“Quality brand trainers at competitive prices - delivery has been prompt and reliable to date”

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Posted 5 years ago

“Easy ordering and fast delivery.”

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Posted 5 years ago

“Easy to use the app easy to order what I want fast at getting my new things to me. Overall I very happy with my experience shopping at sports Direct and will be coming back if I or any of my family need anything. Thanks sport Direct.”

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Posted 5 years ago

“My order was accepted, then I received an email explaining half my order was not available The postage remains the same If I had known at the time of ordering I would not have proceeded The items were birthday presents So altogether I am disappointed”

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Posted 5 years ago

“It was very easy to use , got what I was looking for, without a problem, and it was delivered in a couple of days , .”

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Posted 5 years ago

“I do not got my parcel”

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Posted 5 years ago

“I have ordered regular and never had an issue with my order . Great products and great prices.”

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Posted 5 years ago

“I am still waiting for half my order....”

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Posted 5 years ago

“Trainers are great, grandson loves them the only reason for not giving 5 stars is i think delivery is abit pricey”

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Posted 5 years ago

“Perfect perfect”

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Posted 5 years ago

“Ordered toddler trainers - wrong size in box. Decided to keep for when my daughter grows into them and order a different pair. Exact same issue - wrong size in the box. So I’ve paid £9.90 for delivery and got no correct size trainers. Emailed customer services as can’t find a number to ring, reply asked for photos which I sent and haven’t heard anything back. I’m not prepared to pay to send them back as it’s a sports direct error and I want the delivery costs refunding as I don’t have what I paid for.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,555 reviews