Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Adidas trainers from Sports Direct Online and process was pretty easy. My order came quite promptly to the set up collection point. I will use service again in time.”

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Posted 5 years ago

“I unsubscribe do and you sent me another email”

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Posted 5 years ago

“Really good and excellent pair of trainers. Thank you”

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Posted 5 years ago

“I ordered the wrong size and I'm having trouble getting a refund”

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Posted 5 years ago

“Super quick delivery. Paid for standard but it arrived the next day.”

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Posted 5 years ago

“Wrong size ordered but returned and replaced within days, thankyou.”

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Posted 5 years ago

“Great service. Price and delivery. Kept both pairs if walking shoes.”

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Posted 5 years ago

“Snelle levering”

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Posted 5 years ago

“First time i ordered no problems. Second time i ordered ,statement states clearly order size 7,and size 11 was sent,then it cost me nearly £7 to send the item back ,not impressed”

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Posted 5 years ago

“As always good quality and a great price. Very speedy delivery”

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Posted 5 years ago

“I had an order with them in 2020, and they did not send me one of the products I ordered but still charged me, I requested the money back months ago but never received it or any response from them at all!”

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Posted 5 years ago

“Cause it looks like second hand”

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Posted 5 years ago

“They´ve send the wrong item from Zwolle in the Netherlands to Belgium. Now i have to send the item back and pay export/customs fees. Not OK!!”

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Posted 5 years ago

“Excellent service when I had to return a swimsuit for another size”

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Posted 5 years ago

“Worst ever, I wonder how they got the business license.”

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Posted 5 years ago

“The shoes were not true to size as some reviews say they are so obviously my pair was faulty as I’ve recently purchased elsewhere the same shoe and same size and they fit. I was not refunded the postage as it states on the policy page. I had to pay £7 delivery as I needed them and then nearly £7 to send them back! So I’m £14 out of pocket for a pair of shoes that were not true to size. Other places refund the cost of postage! Will never use again and this was a first time for me with you, you failed to impress me with your poor customer service!”

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Posted 5 years ago

“Very fast”

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Posted 5 years ago

“My recent experience of sports Direct was not a good one. I originally placed an order for three items, of which I was notified that one of those items was no longer available and had been cancelled due to lack of stock. I received the other two items without an issue but when I tried to order a replacement item I could see that the same product that had been cancelled was still being advertised for sale on the Sports Direct website. I queried this with customer service and was advised that the site is not directly linked to the stock inventory, I was not able to find out if the item was available or not and when I enquired about ordering a different replacement item was advised that I would have to pay an additional £5 postage, even though the cancelled item was part of a previous order. That seemed to me unreasonable so I shopped elsewhere.”

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Posted 5 years ago

“Good product quick delivery”

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Posted 5 years ago

“Despite the delivery courier receiving my product i then received an email stating i had 'changed my mind' and Sports Direct will be refunding me. I had not selected this option and now have no product and no information why this has happened.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews