Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite shocked to find that it would cost £4.99 to have my parcel delivered to the local shop for me to collect it, the same price as home delivery. However my daughter urgently needed a new pair of trainers for school, so I paid the amount. On opening the parcel we found that the navy and pink trainers I had ordered were a different style and colour to what had been ordered!”

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Posted 4 years ago

“Excellent service. Very quick and easy with fast delivery. I don’t mind paying for delivery if it’s quick and efficient.”

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Posted 4 years ago

“It's good if you provide free delivery and free return like other.”

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Posted 4 years ago

“Perfect! Fast!”

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Posted 4 years ago

“Paid for next day delivery but parcel arrived two days late & was cut open. Box inside was damaged so couldn’t give as a gift as intended. Terrible customer service, could not care less.”

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Posted 4 years ago

“i totally recomend they are fast and good prices .”

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Posted 4 years ago

“Very prompt delivery and very pleased with my purchase”

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Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“I recive a rong product and i still waiting for the charge to happen”

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Posted 4 years ago

“It’s arrived broken.”

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Posted 4 years ago

“I ordered 2 pairs of shoes, one was delivered another one was cancelled, still waiting no response no refund”

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Posted 4 years ago

“Easy to order and fast delivery!! Pleased with service. Thank you!”

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Posted 4 years ago

“The boys trainers were for me, so I appreciate the speedy delivery and comfortable fit.”

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Posted 4 years ago

“Normally fine but sent me the wrong size trainers. Pain to send back due to mobility issues.”

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Posted 4 years ago

“Amazing service”

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Posted 4 years ago

“I returned my order for an exchange to be told its out of stock. Then I was told its been exchanged for the same item I returned. I'm very confused. Id like my item exchanged or a full refund please.”

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Posted 4 years ago

“When I placed my order the delivery was very fast but when I opened the box to look at the boots I bought for my husband birthday gift they had left the security tag on them I was very disappointed and had to try and remove the tag myself as I am shielding !!!”

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Posted 4 years ago

“My order was placed and acknowledged by Sports Direct on 18th March, and despite payment being taken from my account, I have still not received the items. Customer services have advised that they need to make enquiries of the couriers, Hermes, and cannot resolve until they receive a response. Given that I have emailed the couriers myself without response I am not optimistic of a successful outcome. The items are still showing that it is somewhere in Hermes system, but as there has been no update for several days, it is presumed lost. Very frustrating for me as a customer, because I ordered and paid in good faith, and the goods were required as gifts - whereby the date required has now surpassed....very frustrating!”

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Posted 4 years ago

“Clothes great but one tracksuit came with security tags on and joining the bottoms to the top so I now have to take it into store to get them took off 🙈”

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Posted 4 years ago

“VERY GOOD PURCHASE AT FAIR PRICE”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews