Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor sizing. Charged for delivery charged for return. Won’t buy again.”

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Posted 4 years ago

“Good quality and value. Arrived on time too!”

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Posted 4 years ago

“I have not received my refund for an item that was out of stock”

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Posted 4 years ago

“excellent service”

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Posted 4 years ago

“I have given only 3 out of 5 because ever since i done my 1 order i have had nothin but email after email.its just constantly.slow down woth the emails SD.”

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Posted 4 years ago

“I really like the winter pants are perfect thank you”

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Posted 4 years ago

“Returning customer so that says one thing, you'll have no problem ordering from Sports Direct. Everything I bought was perfect. Fast delivery, with the option of returning if needed. Definitely use again, or when the shops finally reopen 👍👍”

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Posted 4 years ago

“We purchased a jacket ,but we had to exchange it as it did not fit. The postage was really expensive.there should be some free postage options for this.”

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Posted 4 years ago

“Service and delivery excellent...but unfortunately had to return both items as one had a hole in the back of the shirt and the other was aged 5-6but wouldn't even fit a 3 year old !!....it cost over £7 to return so I will be looking for a refund on this ..”

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Posted 4 years ago

“Ordered 5 items, delivery was very quick and easy. Sadly I was missing an item but they dispatched it a few days later with a free sports direct mug. Overall very happy with the items and the service”

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Posted 4 years ago

“Very good service but the fact that we have to pay for a standard delivery I don't think that's quite wright, I dont mind paying if the product arrives next day but it took 5 days and charged me £4 for it. Overall good, kept me informed about my purchase and recieved a nice big mug... So thank you”

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Posted 4 years ago

“Great prices great brands but expensive delivery charge”

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Posted 4 years ago

“Super in hitra dostava”

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Posted 4 years ago

“Terrible service ,wrong items sent and communication was terrible .”

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Posted 4 years ago

“I have received different design that is not what I have ordered”

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Posted 4 years ago

“I LOVE YOU GUYS SO MUCH, YOU HAVE NO IDEA!! First time ordering from you guys and website was so easy to access and highly affordable stuff too. I needed the items real quick and you guys delivered NEXT DAY!! Saved me a lot of embarrassment I tell ya!! Mich love guys! I'm talking to all my family and friends about you!!”

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Posted 4 years ago

“Annoying that you can’t amend an order once it’s checked out I put wrong shoe size on order but emailed straight away but they wouldn’t change it so had to return it a a cost to myself and wait a week for the exchange VERY POOR FOR ONLINE SHOPPING”

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Posted 4 years ago

“Never usually use SD but they had stock and I couldn't find anywhere else so I took the plunge. Shouldn't have - was supposed to be here in 3-5 days, took 2 weeks, 2 different orders and four customer complaints before they arrived. Sigh.....”

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Posted 4 years ago

“Excellent service and quality”

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Posted 4 years ago

“Good sports equipment, reasonable prices and prompt delivery!”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews