Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,564 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy about sports direct services no free delivery and no free return so pathetic”

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Posted 5 years ago

“I ve ordered the wrong size how do I exchange pls”

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Posted 5 years ago

“awful . placed and paid an order and delivery for items to be cancelled for not being stock . so i placed another order and to make delivery charges viable added extras items,for items in this delivery also be cancelled. spoke to customers service twice asked for a refund of one f the delivery charges due their system taking payments then cancelling them for not being in stock, they were not interested and since have not answered my emails. shocking customer service!”

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Posted 5 years ago

“Absolute discusting service paid £7.99 for next day delivery for a present didnt arrive until 3 days later, tried to call customer service but no answer and for some reason it wouldn't let me send an email. Shouldn't be charging next day delivery prices if they can't fulfil it. Will not be ordering again. Would be nice if customer services got back to me.”

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Posted 5 years ago

“No customer service”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“Placed order payed for nxt day delivery 5 days later still waiting for item emailed and no reply”

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Posted 5 years ago

“Returns are disgusting, had to pay £7 to return!! Just like returns in store, online is just as bad. I will NOT be buying again”

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Posted 5 years ago

“Excellent customer service. Delivered when they said. Excellent quality and value for money”

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Posted 5 years ago

“Great service and delivery was fast, very pleased with quality of product.”

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Posted 5 years ago

“The website was very easy to navigate and the prices are reasonable. The item we ordered was delivered within a few days.”

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Posted 5 years ago

“Easy ordering and fast delivery”

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Posted 5 years ago

“An expensive waste of time, the shoes that I ordered were not the ones that arrived and were also the wrong size, it cost me £5 for delivery and £3.50 to return them so I end up with no shoes and £8.50 down”

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Posted 5 years ago

“Easy to use website, quick delivery and excellent quality”

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Posted 5 years ago

“Very good service and helpful”

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Posted 5 years ago

“I was completely satisfied and impressed with the service. Right from placing to recieving my order was really quick, easy and efficient. I must also stress that despite widespread distrust of Hermes as a home delivery company, the driver who delivers to my area is absolutlely brilliant and is a credit to his company.”

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Posted 5 years ago

“Iam very happy”

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Posted 5 years ago

“Your customer service is the worst I have ever encountered. I have made several emails trying to resolve the issue I had and I have been dismissed like a child. I have raised this issue with PayPal and have given them all the evidence to back up my claim.”

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Posted 5 years ago

“Delivery was fast and items seemed good. However having worn one pair of the tracksuit trousers a couple of times the seam on the stomach has opened due to it fraying on the stitches. Not so happy now!!”

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Posted 5 years ago

“I have been and still waiting a very long time for my order”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,564 reviews