Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 4 years ago

“Everything fine but I didnt realise that a hoodie I bought as a gift was actually a running top. I am not familiar with the latest developments in sportswear but like to treat my grandsons. Some explanations of the different styles would be of help to those of us who do not use sportswear themselves. Photos of someone wearing each style? Prices were very reasonable and there was a great selection. Delivery was prompt.”

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Posted 4 years ago

“Ordered my son, some "oh my god your trainers don't fit!" 2 days before going back to school.( quite late on an evening), literally arrived at 10.30 the next day! brilliant.”

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Posted 4 years ago

“I'm not quite sure what to write really....because I'm still waiting for the item I ordered to get delivered at the correct address. The courier company claimed to have delivered the Item to my address, but I've still not recieved it. So it's a one star from me today pending when I recieve the item. Poor delivery system.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Absolutely first class service.”

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Posted 4 years ago

“Fast delivery great product love strong materials very pleased definitely recommend”

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Posted 4 years ago

“Fabulous service. Shoes were good condition and just what I was hoping for. My delivery was here 4days early.”

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Posted 4 years ago

“They sent me the wrong size of shoe. I ordered a size 10 and got a size 7”

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Posted 4 years ago

“The item I ordered was £15 in the sale. When the item arrived it had a ticket price of just £10 on it. Customer service refused to refund the difference. Will not order again from here”

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Posted 4 years ago

“Ordered gloves only to receive them with mould all over them.”

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Posted 4 years ago

“I didn't get SD0048216195 that order yet and I am realy disappoited”

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Posted 4 years ago

“I have been charged 2 separate amounts for 1 order, i have tried emailing and calling to get refunded asap with no avail. It would be helpful if you would reply to customers instead of looking a good review. Very dissatisfied customer .”

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Posted 4 years ago

“chose next delivery, and Hermes done good. Item as described and well packed”

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Posted 4 years ago

“All the item are great”

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Posted 4 years ago

“Excellent delivery very quick”

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Posted 4 years ago

“The only negative was that it stated on the website that Adidas products would be subject to free returns. However when I went to send my Adidas trainers back, because they were too small, I discovered that there was no free returns label. I contacted Sports Direct and was told that free returns were only valid if the product came directly from Adidas and not Sports Direct. If I had known this I would not have ordered.”

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Posted 4 years ago

“Haven’t received my order yet or an up date”

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Posted 4 years ago

“I didn’t receive my parcel it was marked as delivered I would like my money back that was almost 2 months ago!”

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Posted 4 years ago

“Ordered two pairs of trainers for my husband and myself. Both were the wrong fit so had to be returned. Very disappointed to realise that I had to pay postage for the returns. Cost over £10. Will not order from sports direct again.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews