Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 21st September 2025

553

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever, I wonder how they got the business license.”

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Posted 4 years ago

“The shoes were not true to size as some reviews say they are so obviously my pair was faulty as I’ve recently purchased elsewhere the same shoe and same size and they fit. I was not refunded the postage as it states on the policy page. I had to pay £7 delivery as I needed them and then nearly £7 to send them back! So I’m £14 out of pocket for a pair of shoes that were not true to size. Other places refund the cost of postage! Will never use again and this was a first time for me with you, you failed to impress me with your poor customer service!”

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Posted 4 years ago

“Very fast”

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Posted 4 years ago

“My recent experience of sports Direct was not a good one. I originally placed an order for three items, of which I was notified that one of those items was no longer available and had been cancelled due to lack of stock. I received the other two items without an issue but when I tried to order a replacement item I could see that the same product that had been cancelled was still being advertised for sale on the Sports Direct website. I queried this with customer service and was advised that the site is not directly linked to the stock inventory, I was not able to find out if the item was available or not and when I enquired about ordering a different replacement item was advised that I would have to pay an additional £5 postage, even though the cancelled item was part of a previous order. That seemed to me unreasonable so I shopped elsewhere.”

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Posted 4 years ago

“Good product quick delivery”

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Posted 4 years ago

“Despite the delivery courier receiving my product i then received an email stating i had 'changed my mind' and Sports Direct will be refunding me. I had not selected this option and now have no product and no information why this has happened.”

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Posted 4 years ago

“fast delivery”

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Posted 4 years ago

“Kept me informed every step of the way to delivery”

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Posted 4 years ago

“I love their products and services, they have good offers and prices. In my last order they also gift me a new one big one cup, labelled with SportsDirect logo.”

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Posted 4 years ago

“Swift delivery socially distanced thank you”

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Posted 4 years ago

“Product has issues still waiting on reply after sending pictures”

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Posted 4 years ago

“You never completed my order correctly even thbough you made efforts, i never received the goods i ordered”

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Posted 4 years ago

“The online shopping experience was good. Some things they need to improve are: when searching for products, the prices are shown for the cheapest shoes/trainers, even if you selected a size. And, after paying, it says the purchase went through but they still need to check the warehouse/availability, which left me a bit unconfident as a customer - what if they didn't have one of the products? Would they tell me and cancel it all or send just the secondary products?”

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Posted 4 years ago

“Excellent. Next day delivery is awsome. (If you pay the price)”

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Posted 4 years ago

“you lost my order”

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Posted 4 years ago

“Extremely poor service still haven’t received my order”

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Posted 4 years ago

“Serviço rápido, bem coordenado. Um serviço de qualidade. Como ponto de melhoria, podiam fazer isenção de portes a partir um determinado valor de compra, como outras já fazem”

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Posted 4 years ago

“Ordered a coat/jacket, received email next day saying out of stock ,but still you can buy it ..wanted to cancel whole order, but they declined it.Charged money anyway after sending rest of the order.”

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Posted 4 years ago

“Great prices and, despite trying, their prices do not seem to be able to be beaten. Fast postage and easy returns.”

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Posted 4 years ago

“I am still missing an item. Please can you deal with this”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews