Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and good prives as well”

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Posted 4 years ago

“Very poor. Package was damaged upon arrival and as it was for a gift I asked if I could be refunded but no. Bad customer service won’t be back”

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Posted 4 years ago

“Took way too long for my rice shirt to come taking the mickey”

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Posted 4 years ago

“Clear + fast + clean + professional. Thanks 👍”

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Posted 4 years ago

“Lovely just what we needed fits a 4 year old”

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Posted 4 years ago

“I paid a premium of £7.99 for next day delivery but my parcel didn’t arrive until the evening 2 days later. Not ideal as needed it for next day thus paying for this service.”

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Posted 4 years ago

“Paid for next day delivery and got it 2 days after... Not the best service but got what I ordered.”

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Posted 4 years ago

“I still haven’t received my order and have been unable to contact anyone from sports direct or Hermes. Very disappointed”

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Posted 4 years ago

“From goods being ordered to the delivery was fast and efficient so very pleased. My order was for many items and was sent out in two deliveries on consecutive days. I had no problem with that. Only problem we had was that a Jack Wills polo shirt ordered as large was sent out as ‘slim fit’ large and is far too tight for my husband. It’s no longer online so a disappointment as it’s such good quality. Plus, we have the issue of returning it.”

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Posted 4 years ago

“Dont bother buying anything from their online shop if you are not 100% sure. They will refuse to refund your purchase as "trying on" shoes is considering wearing the product and cannot be sold. You also have to pay for your returns and will not get refunded for postage going back to them. Complete rip off.”

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Posted 4 years ago

“My order was delivered earlier than expected and all was received in good order/condition. The prices are amazing and the quality is excellent. This is how it should be!”

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Posted 4 years ago

“Fast delivery!!! Not problems at all ordering or receiving !!”

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Posted 4 years ago

“I ordered a light shade and got some other contraption. Yhiscqas non acceptable.”

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Posted 4 years ago

“Great service thank you”

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Posted 4 years ago

“Spot on no complaints very satisfied”

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Posted 4 years ago

“Quick efficient service returns no problem good quality items”

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Posted 4 years ago

“Sports Direct had the Ariat sleeveless polo shirt in the size and color I wanted but was sold out in the US. The shirt arrived in a reasonable amount of time and in excellent condition. Sports Direct did a great job of using email to keep me posted about the progress of my order.”

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Posted 4 years ago

“Thought shoes were cheap but postage £5 and return £5 made them over priced, I suggest check postage before order !!!”

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Posted 4 years ago

“The main thing what let you down was when ordering it said next day delivery for £7.99 before 7pm and I ordered this just after dinner time and it came 2 days later.. So not the best pleased”

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Posted 4 years ago

“I paid for next day delivery but the product did not arrive until the following day. However, I am delighted with the golf shoes.”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews