Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,432 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th September 2025

551

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £9.99 for next day delivery, the goods were despatched 3 days later on a 3 day service. Customer service just lied and blamed the couriers. When I had to buy from elsewhere customer service dances around cancelling the order (even though it had not yet been despatched) but I did get a 3 quid refund though…6.99 for 6 day delivery. Unsurprisingly this lot are charlatans. And not the popular northern Britpop band either. Just go somewhere else, please, and avoid the blood pressure.”

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Posted 4 years ago

“Terrible company with no Customer Service. Pay NEXT DAY delivery as SHOES were VERY urgent (NO other reason). Failed to deliver next day despite courier saying at 19.00 that they would still be delivered on time. Hermes manage to say expect delivery by early afternoon on the following day (arrived 11.46) HERMES class the delivery as a SUCCESS - nobody knows how long standard delivery may take. Sports Direct say thanks for paying the excessive fee but uou did get the shoes eventually - SO WE BOTH WIN. Or at least if the Customer Service even had the courtesy to reply (now more than a week!), they may have said something like that. Others I have spoken to confirm this is standard for Sports Direct. Two previous attempts to leave feedback were 'moderated' for criticising Sports Direct.”

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Posted 4 years ago

“Item arrived as promised the next day brilliant service”

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Posted 4 years ago

“Quick efficient. Easy ordering site. Good service”

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Posted 4 years ago

“Easy to order and received very quickly. Trainers were of good quality.”

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Posted 4 years ago

“I have been charged but no order has gone through their system. Second purchase and second issue - rubbish customer service, I advise you to stay away and read reviews.”

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Posted 4 years ago

“Still haven’t received my shirt which I ordered over a week ago”

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Posted 4 years ago

“Never had a problem fantastic service”

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Posted 4 years ago

“Cant fault the customer service. Perfect. Swapped out a slightly faulty first pair. Quick replies via email Trainers are very good and waterproof”

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Posted 4 years ago

“Still waiting for order to arrive!”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Good quality quick delivery.”

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Posted 4 years ago

“Placed my order easily and delivery was quicker than expected, unfortunately the order was for a neighbour who gave me the wrong size so have had to return for an exchange and hopefully there won't be any problems.”

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Posted 4 years ago

“Excellent!”

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Posted 4 years ago

“impressed with products and delivery”

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Posted 4 years ago

“Don’t even get me started”

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Posted 4 years ago

“Very easy to find the item I was looking for, fast check out system and delivery was very quick - two days before the estimate. Recommended.”

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Posted 4 years ago

“Great timing of worldwide delivery, well protected. Exactly the products that I was looking for. Definitely would buy again from Sports Direct.”

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Posted 4 years ago

“Good product, walking shoes good service.”

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Posted 4 years ago

“I would never use sports direct again this is a first time i've shopped online with sports direct. I received a pair of trainers that look like they were worn and discoloured. Even though I purchased this online I got it delivered in store. the store would not take the item back even though looking at it you could clearly see that it was used. Thank god I opened the package in store. The manager install was very very rude. And made me feel unvalued as a customer. I would never use SportsDirect again”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,432 reviews