Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,566 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order to be delivered. I'm waiting since 28.01 and now it's 13.02 Worst company ever.”

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Posted 5 years ago

“Too late delivering for my next day order”

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Posted 5 years ago

“I haven’t got my parcel yet”

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Posted 5 years ago

“Poor service and poor customer service. nothing but issues with my order and returns and still waiting over a week for a refund. Have emailed regarding on numerous occasions and not contact back!”

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Posted 5 years ago

“Item was way till large for the size and very dissapointed that you have to pay for your own returns for such a big company”

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Posted 5 years ago

“I am very happy.”

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Posted 5 years ago

“I made an order with next day delivery. Shortly after I placed the order I receiver an email stating that one of the items I had ordered was now out of stock. I then placed another order with next day delivery for an alternative item. I wrote to customer service asking them to refund my second next day delivery as it was their mistake that led me to make a second order. I was completely ignored and didn’t receive any reply. Awful customer service and stock management.”

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Posted 5 years ago

“well pleased with Sports Direct purchases, they were just as expected, cheap, good value, quick delivery, very good!”

Sports Direct 5 star review on 13th February 2021

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Posted 5 years ago

“A no nonsense, straight forward shopping experience, great selection and choice , ease of payment and delivery direct to my door. Recommended, definitely on my list of sports wear buyers.”

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Posted 5 years ago

“Ordered my item 1 week ago and still haven’t received my item even tho I paid the £7.99 for next working day delivery.”

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Posted 5 years ago

“Disappointed with delivery. We ordered at midday and paid extra to get guaranteed next day delivery. Delivery turned up two days later when it was too late for our requirements.”

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Posted 5 years ago

“Paid for next day delivery and it arrived 4 days later. Very frustrating not being able to speak to someone. In fairness I received full refund in the delivery costs.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“I paid for delivery 7,99 and my purchase arrived on day late”

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Posted 5 years ago

“I ordered goods - All came as ordered - Packaging good - Service good - Came on time - Would recommend and use again - very reasonably priced”

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Posted 5 years ago

“I have only had the boots for a couple of weeks and they are broken already,”

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Posted 5 years ago

“Sent items back still waiting for a refund”

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Posted 5 years ago

“The service was very good but you have to pay to have your order delivered which is ok but if you have to send something back when it doesn’t look anything like the picture you have to pay again which I think is wrong so you are paying delivery twice”

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Posted 5 years ago

“Well it wasn't the nicest experience. To start with the cancellation of one order saying that it was out of stock when clearly wasn't when I ordered. After that I've tried to cancel the entire order with no success. Nobody answered to my emails. I think they have an automated answer system. Anyway I end up paying 5 quid for a delivery for 1 item when I bought 2 items on purpose, just to be worth the delivery charges. This is my last time when I'm buying from sports direct online.”

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Posted 5 years ago

“Easy to use website, items delivered really promptly, great all round experience.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,566 reviews