Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,566 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for next day delivery and got my parcel 2 days later.”

Helpful Report

Posted 5 years ago

“All good arrived on time”

Helpful Report

Posted 5 years ago

“Very disappointing. Advertise next day delivery, charge an extortionate fee for the same. When delivery takes almost a week they do not reply with useful info. Extremely poor customer service. Will not use them in the future”

Helpful Report

Posted 5 years ago

“Quick, efficient and to order, BRILLIANT!!!!!”

Helpful Report

Posted 5 years ago

“Excellent service delivered when they said and all items correct”

Helpful Report

Posted 5 years ago

“Perfect service”

Helpful Report

Posted 5 years ago

“Delivered in quick time and arrived in good condition”

Helpful Report

Posted 5 years ago

“Very fast and reliable service, well done”

Helpful Report

Posted 5 years ago

“Quick delivery.”

Helpful Report

Posted 5 years ago

“Arrived before the expected time very good service”

Helpful Report

Posted 5 years ago

“The worst retailer to deal with I have ever used. Cost £13 in delivery because the first order of shoes was sore on my feet. U have to pay to get it sent back and new delivery on next parcel.”

Helpful Report

Posted 5 years ago

“Absolutely brilliant! Ordered a winter jacket, it was delivered really quick and I can’t fault the quality of the jacket. Would definitely recommend Sports Direct”

Helpful Report

Posted 5 years ago

“Took an extra couple of days to get here, but bearing in mind the weather I suppose that's acceptable. Boots are fine.”

Helpful Report

Posted 5 years ago

“Service was good and the items arrived on time in good condition, although I had paid £4.99 for this service. I thought that was excessive as the order was £77. Would've expected free delivery over £50.”

Helpful Report

Posted 5 years ago

“I have written to you to request that you refund my next day delivery costs as you failed to deliver on time. Now you have failed to reply as well.”

Helpful Report

Posted 5 years ago

“Ordered trainers that was in stock online placed my order with a couple of shirts paid £7.99 for next day delivery order accepted and paid to be followed by an email saying trainers not in stock 1 star for poor service and not having an option to place an alternative pair of trainers on same order to utilize same delivery cost I would say it's very Mickey mouse for a company like yours but to be honest you ain't even Betty boo”

Helpful Report

Posted 5 years ago

“Still awaiting for my refund, un happy customer.”

Helpful Report

Posted 5 years ago

“Ordered 3 items for about 25 gbp plus 16 gbp for the shipping. Two items got canceled, but the third one was confirmed and couldn't be canceled. They shipped the remaining item but the shipping cost stayed the same (if i primarely ordered only that item, the shipping cost would be 11 gbp). Never ordering again, and recommending the same to people i know”

Helpful Report

Posted 5 years ago

“Fantastic service. Very quick delivery- I chose standard shipping and my trainers arrived the next day. The exchange process was also straightforward and reliable. The company was in constant contact with me through email updates, letting me know when my shoes were exchanged and posted.”

Helpful Report

Posted 5 years ago

“Shoes came quickly and in good sizing, however there was a very prominent rip around the top laces where the canvas had worn away before they arrived to me.”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,566 reviews