Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi i have received a sports direct cup which came broken :/”

Helpful Report

Posted 5 years ago

“As usual there is no personal contact with sports direct, no way to actually speak to a person. Frequently asked questions frequently skirt any issue you might have. Trying to return something because it simply does not fit does not come into their A B C list of reasons for return. Sports direct discriminates against people that may not understand computers smartphones or the digital age, this could be addressed by simply talking to the customers they try so hard to avoid. Sports direct fell far short of my expectations as a customer. I will not be requiring the services of sports direct in the future.”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“Excellent price and first class service.”

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Posted 5 years ago

“All received ok”

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Posted 5 years ago

“Sports Direct are Brill. My experiences, anyway. Fast, efficient, no hassle. Couldn't ask for better service.”

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Posted 5 years ago

“I Left something off my order by mistake (my fault). I went back on to amend it immediatly but found i couldnt so i had to order it separately. I tried to contact customer services but site wouldn't let me. Couldnt get through on phone to cancel or ammend. Managed to email and ask if order could be put together as i didnt want to pay £7.99 twice for next day delivery. If not i would cancel and reorder. The order came two days later (paid extra for next day delivery). Then i got a reply a couple of days later saying because of the fast action of workers they were unable to put the order together but i could refuse delivery. When i replied to say i had recieved it a day late after paying extra for next day service, twice! i have had no reply.”

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Posted 5 years ago

“Good price, fast service. I'm happy with Sports direct.”

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Posted 5 years ago

“I would like to thank Sports Direct for the free GIANT MUG that they sent with my order (holds half a litre!)”

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Posted 5 years ago

“Very good products correct ☺️”

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Posted 5 years ago

“1 out of 4 items arrived. I had to chase my items to be told they’re either broken beyond repair and therefore will be refunded or an item has been lost. & I’ve paid postage for all this. I’m cross that I had to chase this. The customer service I did finally receive was great so thank you to the person/people that looked into this for me but the response time here is also ridiculous”

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Posted 5 years ago

“I'm satisfied, thank you Sports Direct.”

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Posted 5 years ago

“Great speedy service”

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Posted 5 years ago

“المقاس سيى وليس مثل الطلب”

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Posted 5 years ago

“As I'm still waiting for half of my order so far you've not done so well!”

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Posted 5 years ago

“Still haven't received my parcel!!!”

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Posted 5 years ago

“STILL WAITING FOR MY ORDER TO ARRIVE TEN DAYS AFTER ORDERING. STILL NO SIGN OF DELIVERY FROM HERMES.GOT CHEEK TO CHARGE £4.95 FOR DELIVERY. I WANT A REFUND FOR MY DELIVERY CHARGE. IT WOULD HAVE COME QUICKER FROM CHINA .”

Helpful Report

Posted 5 years ago

“I sill didn't get my parcel. After exchanging several emails with delivery service, they were not able to tell me where their driver left my delivery. I received only messages that it was delivered but it was not and I was at home waiting for it. I have received picture from the inside of the property where they randomly drooped it off without leaving me the address. I did asking every place I could get in on the street showing them picture the company provided but no one had a clue where that could be. I finally received the door number from the Hermes however I can not reach my parcel and I don't know if it even is there. one way or another it has been week since and I don't want it any more. all I got was a hassle and lot of stress to locate my parcel. I did communicate via live chat and email but no resolution from Hermes”

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Posted 5 years ago

“Super réception rapide article de haute qualité MERCI!!!👍👍👍”

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Posted 5 years ago

“Speedy delivery, great quality, great price”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews