Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,485 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 25th January 2026

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great choices , great prices , fast delivery - excellent !”

Helpful Report

Posted 4 years ago

“Very happy. Easy to use and delivery was prompt.”

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Posted 4 years ago

“Disgusted with the service and lack of contact and common sense from the online store through to my local branch. Ordered a new pair of Nike trainers in a size 8.5, paid £7.99 for next day delivery ( one thing I can’t moan about was they actually arrived next day though this was because of Hermes not sports direct ) to find I had one shoe in a size 8.5 and one was a size 6. Annoying but I thought a trip to my local store would sort this out....wrong again. Even though I’d purchased them from sports direct they hadn’t come from that exact store so they refused to exchange , refund or even attempt to sort out the issue , it was even suggested that I purchased another pair!!! The return of these trainers and the cost is now also down to me all because someone couldn’t do the simplest of jobs and match two trainers correctly. So now comes the long pain staking process of getting the trainers and hopefully the next day postage and my return postage refunded but I won’t hold my breath. No return of phone calls or multiple emails , avoid them at all cost , I certainly will in the future”

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Posted 4 years ago

“Very cheap quality croc lookalikes and the sizing is about one size smaller than usual Uk sizes”

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Posted 4 years ago

“Ordered on line and taken far too long to deliver goods.”

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Posted 4 years ago

“Everything was like expected. Will always buy from Sportsdirect. Good quality for good price!”

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Posted 4 years ago

“Ordered trainers for my daughter and paid £8 for next day arrived on time but too small re ordered another pair paying another £4 these arrived on time but wrong trainers so have to pay to send back first pair and unless pay more postage will just keep them , sent email no response ! Could have bought two pairs for the cost of postage ! I reliase that I could have got refund now but needed them for her quickly ! Won’t order online again from sports direct”

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Posted 4 years ago

“Vvvvvvv good”

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Posted 4 years ago

“Customer service is none existing”

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Posted 4 years ago

“Great from my experience”

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Posted 4 years ago

“Excellent service thanks”

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Posted 4 years ago

“Damaged goods arrived and paid extra for delivery!!! SHOCKING! Never again.....”

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Posted 4 years ago

“they send me the product with the security tag, i had to cut it with a pliers.”

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Posted 4 years ago

“excellent service,”

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Posted 4 years ago

“That I had to pay for delivery is bad enough, that it took over a week for my item to arrive is really unacceptable.”

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Posted 4 years ago

“Ordered some footboots and they came quicker than anticipated. Good boots good service.”

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Posted 4 years ago

“Have sent 4 if not 5 messages to Customer services to say that I have not received the goods that I have ordered, and all I get is an invitation to a survey! I would like some constructive Customer service please.”

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Posted 4 years ago

“Could not find a delivery note to return with the parcel. Do I just post them back via Hermes ?? Can,t get any info from Sports Direct of how I can return this item. I want to return via Hermes not post as that would be expensive !!”

Helpful Report

Posted 4 years ago

“I ordered trainers and paid next day delivery but received the wrong shoes. These were exchanged to the correct ones which took a long time but unfortunately these were the wrong size. After this I was not able to exchange them again and when returning them I would have to pay the postage as they said I'd already exchanged them once - even though this was their mistake! Very disappointing.”

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Posted 4 years ago

“Ik heb nog steeds mijn spullen niet na 3 weken en me geld nog niet terug”

Helpful Report

Posted 4 years ago

Sports Direct is rated 3.7 based on 746,485 reviews