Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,434 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 18th September 2025

552

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, and a free mug I can bathe in”

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Posted 4 years ago

“Amazing. Ultra fast and great prices.”

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Posted 4 years ago

“great price and fast delivery”

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Posted 4 years ago

“Great service and a great price”

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Posted 4 years ago

“Quick, as promised, perfect fit. Very comfy.”

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Posted 4 years ago

“Quick dispatch, everything good. Thanks.”

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Posted 4 years ago

“All shoes come nicely packaged and good delivery time. My free gift (a mug) was broken though which was a shame.”

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Posted 4 years ago

“cheapest and worst company ever. unless you’re sure that you’re 100% not returning an item don’t bother because delivery is £5 and i had to pay for my own return which is £10”

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Posted 4 years ago

“Although the right brand and colour, the T-shirts that arrived didn’t have the same logo as advertised.”

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Posted 4 years ago

“Ik heb een bestelling gedaan voor schoenen van maat 47 en ik krijg toegestuurd maat 48 . Wel hebben zij op de schoendoos die de maat van 48 had, zelf overplakt met de maat van 47. Dit vind ik wel beneden alle peil, en bedrog.”

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Posted 4 years ago

“Quick and easy, great service, thank you”

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Posted 4 years ago

“Very unhappy missing item and I have contacted sports direct several times for well over a week and still no outcome”

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Posted 4 years ago

“My package came all ripped as if it had already been opened, the item was just shoved inside the bag with the zip down with no tags and not packaged properly. I have emailed customer services about this 4 days ago and have not yet received any form of communication. Poor and very disappointed.”

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Posted 4 years ago

“Ordered navy trainers for school PE lessons, received sparkly pink trainers.... would I use it for school lessons? Obviously not. Even description was - boys shoes. Can boy wear those shoes??”

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Posted 4 years ago

“I still haven’t got my shoes I ordered a week ago with next day delivery”

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Posted 4 years ago

“Payed £7.99 for next day delivery and it took three days to arrive. Have yet to get any response from anyone in customer services regarding a refund for the delivery cost. Overall, very disappointed with the customer service I have received.”

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Posted 4 years ago

“I finally got my order days late and I'd paid next day delivery, not yet resolved qnd shoes ordered were too small also. Not great service this time.”

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Posted 4 years ago

“great value excellent service”

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Posted 4 years ago

“Ordered Saturday evening (Easter Bank Holiday) and trainers were delivered to my house on the Tuesday.?Excellent service”

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Posted 4 years ago

“Very good online service, I will definitely be using it again, and I will be going into store once opened up again”

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Posted 4 years ago

Sports Direct is rated 3.7 based on 746,434 reviews