Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box was damaged and shoes thrown in a bag”

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Posted 5 years ago

“It has been a week and still not arrived. I paid next day delivery to arrive last saturday and still have not received!!!”

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Posted 5 years ago

“First order not dispatched and SD unable to sort out, taking ages with customer service to get nowhere.so I decided to cancel order, reorder same shoes then ask for refund on original order. 2nd order delivered fine, refund fine.”

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Posted 5 years ago

“The price was good, obviously, but what really impressed me was the speed of delivery. Great quality discounted golf equipment.”

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Posted 5 years ago

“I ordered golf trousers and paid £9.99 for next day delivery, the trousers were delivered 8 days later. I have raised a case requesting a refund for the next day premium I paid but 7 days later and I have had no reply. Very poor customer service”

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Posted 5 years ago

“The easiest shopping experience and great items for the best prices”

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Posted 5 years ago

“everything arrived on time infact earlier ...everything was there ...fitted perfectly according to size.”

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Posted 5 years ago

“First time I have ordered a pair of trainers online. The sizing was perfect and delivery was fine without any issue.”

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Posted 5 years ago

“Super ! Rien a re dire envoie rapide produit conforme !”

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Posted 5 years ago

“Was sent the wrong size boot,ibreturned them for an exchange and in still waiting over a week later,also the tracking system i was sent via email,dosent track? VERY POOR STANDARD OF SERVICE.”

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Posted 5 years ago

“Sent wrong shoe colour and then wrong size on one pair. Didnt mind the colour but changed size. New size came back and was a small rip on one of the runner. Makes sense why sites so cheap”

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Posted 5 years ago

“Got what I wanted at good prices. Not the fastest delivery but ok.”

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Posted 5 years ago

“I ordered some goalie gloves online for £12.99 and when they came with a big sticker saying Now only £8 big slap in the face, they could have removed so I didn’t have to know. Won’t be using this site again”

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Posted 5 years ago

“Quick response to an exchange thank you!”

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Posted 5 years ago

“Very quick delivery ,well packaged items ,thankyou”

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Posted 5 years ago

“Loved to go to Sports direct while living in the UK and so happy to be able to order from France”

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Posted 5 years ago

“Haven't got my order so I'm hardly gonna rate it 5 stars”

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Posted 5 years ago

“Very good service good quality clothes two Big mugs nice touch thank you”

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Posted 5 years ago

“Missing an item and still not had a reply as to when I will get a refund or my item!”

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Posted 5 years ago

“Spent ages looking for a particular Adidas hoody for Grandson who was buying it himself with birthday money...ordered it only to receive a different style without any explanation or apology! Quality of the garment is suspect, labels sewn on crooked and some seams ratty with loose ends, NOT what I expected from an Adidas item which we have bought before...I had cut some of the labels out before I realised it was the wrong hoody and as Grandson said he didn't mind we decided to keep it. I did email SD who wanted me to send photos but with having already removed the labels I thought they would probably refuse to change it anyway...not a happy customer and will not buy from them again, wish I had bought direct from Adidas as it was the same price!”

Helpful Report

Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews