Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothing is as you would expect but I won't be ordering online again as I object to paying a minimum of £4.99 for postage, when I picked the parcel up from a local shop. I would then have to pay again if I had to return anything.”

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Posted 5 years ago

“Delighted with the product and very impressed with the efficient delivery of same.”

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Posted 5 years ago

“Good arrived in good time, however, these are simply normal socks - NOT golf socks as described. No padding or support to heel/toes etc.”

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Posted 5 years ago

“The bike arrived missing a key part. I tried all avenues of customer service, but no response. I'm stuck with an £120 unusable hunk of metal. All I wanted was a missing bolt.”

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Posted 5 years ago

“Everything just fine.”

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Posted 5 years ago

“We ordered a football, unable to inflate it.”

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Posted 5 years ago

“Delivered as promised no issues thanks”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“User friendly website, an efficient and safe way of shopping during Covid pandemic. Quick delivery and arrived on the date that was given. Really happy with items and service”

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Posted 5 years ago

“It took 5 days for them to reply via email and I'm still waiting on a resolution. I ordered 8 days ago with next day delivery and still nothing. Would never shop with Sports Direct again.”

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Posted 5 years ago

“Efficient delivery. Good quality merchandise.”

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Posted 5 years ago

“need to return item”

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Posted 5 years ago

“Not really got any issues with sports direct, but courier (Hermes) need to sharpen up their act”

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Posted 5 years ago

“I ordered 2 dozen golf balls. 3 golf balls were missing. The delivery pack was untampered with so this must have happened at source. Sports direct are disputing this. My first online order with them. BACK to eBay. I will tell everyone now that I golf with about my experience.”

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Posted 5 years ago

“great choices , great prices , fast delivery - excellent !”

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Posted 5 years ago

“Very happy. Easy to use and delivery was prompt.”

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Posted 5 years ago

“Disgusted with the service and lack of contact and common sense from the online store through to my local branch. Ordered a new pair of Nike trainers in a size 8.5, paid £7.99 for next day delivery ( one thing I can’t moan about was they actually arrived next day though this was because of Hermes not sports direct ) to find I had one shoe in a size 8.5 and one was a size 6. Annoying but I thought a trip to my local store would sort this out....wrong again. Even though I’d purchased them from sports direct they hadn’t come from that exact store so they refused to exchange , refund or even attempt to sort out the issue , it was even suggested that I purchased another pair!!! The return of these trainers and the cost is now also down to me all because someone couldn’t do the simplest of jobs and match two trainers correctly. So now comes the long pain staking process of getting the trainers and hopefully the next day postage and my return postage refunded but I won’t hold my breath. No return of phone calls or multiple emails , avoid them at all cost , I certainly will in the future”

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Posted 5 years ago

“Very cheap quality croc lookalikes and the sizing is about one size smaller than usual Uk sizes”

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Posted 5 years ago

“Ordered on line and taken far too long to deliver goods.”

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Posted 5 years ago

“Everything was like expected. Will always buy from Sportsdirect. Good quality for good price!”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews