Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,556 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 15th July 2026

562

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered trainers for my daughter and paid £8 for next day arrived on time but too small re ordered another pair paying another £4 these arrived on time but wrong trainers so have to pay to send back first pair and unless pay more postage will just keep them , sent email no response ! Could have bought two pairs for the cost of postage ! I reliase that I could have got refund now but needed them for her quickly ! Won’t order online again from sports direct”

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Posted 5 years ago

“Vvvvvvv good”

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Posted 5 years ago

“Customer service is none existing”

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Posted 5 years ago

“Great from my experience”

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Posted 5 years ago

“Excellent service thanks”

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Posted 5 years ago

“Damaged goods arrived and paid extra for delivery!!! SHOCKING! Never again.....”

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Posted 5 years ago

“they send me the product with the security tag, i had to cut it with a pliers.”

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Posted 5 years ago

“excellent service,”

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Posted 5 years ago

“That I had to pay for delivery is bad enough, that it took over a week for my item to arrive is really unacceptable.”

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Posted 5 years ago

“Ordered some footboots and they came quicker than anticipated. Good boots good service.”

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Posted 5 years ago

“Have sent 4 if not 5 messages to Customer services to say that I have not received the goods that I have ordered, and all I get is an invitation to a survey! I would like some constructive Customer service please.”

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Posted 5 years ago

“Could not find a delivery note to return with the parcel. Do I just post them back via Hermes ?? Can,t get any info from Sports Direct of how I can return this item. I want to return via Hermes not post as that would be expensive !!”

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Posted 5 years ago

“I ordered trainers and paid next day delivery but received the wrong shoes. These were exchanged to the correct ones which took a long time but unfortunately these were the wrong size. After this I was not able to exchange them again and when returning them I would have to pay the postage as they said I'd already exchanged them once - even though this was their mistake! Very disappointing.”

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Posted 5 years ago

“Ik heb nog steeds mijn spullen niet na 3 weken en me geld nog niet terug”

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Posted 5 years ago

“Все очень хорошо”

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Posted 5 years ago

“Excelent delivery, quality, and very happy children”

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Posted 5 years ago

“Excellent service, quick turnaround to exchange size. Shame postage had to be paid for returns.”

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Posted 5 years ago

“Shocking customer service. Order hasn't arrived and I can't get to speak to anyone. Have had to source item elsewhere as birthday present for my son and beg for a refund. Really disappointed, got absolutely help from online customer service.”

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Posted 5 years ago

“Right order next day delivery. Very satisfied.”

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Posted 5 years ago

“Bought same sized trousers as I had before. Turned out to be too big as their producta are always mixed up with sizes. To exchange I should have returned it back on my own cost, after paid £7.99 for next day delivery. So just waited until their shop reopened and exchanged there for free. Facebook account answered days later, but at least in a friendly manner.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,556 reviews