Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,515 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 5 star review on 6th April 2026

559

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service and very good dealing with difficult customer like myself :-)”

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Posted 5 years ago

“I'm still waiting for my product to arrive very disappointed”

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Posted 5 years ago

“Ordered a 6/7 and got sent a 9/10 size.”

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Posted 5 years ago

“Very impressed how fast I received what I had ordered”

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Posted 5 years ago

“easy to order and fast delivery and very pleased with product ordered at a good price”

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Posted 5 years ago

“No option to cancel order if ordered as guest. Charge for postage also”

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Posted 5 years ago

“I am still awaiting a refund of £49.99 on an item returned to Sports Direct, and cannot understand why a seemingly straightforward reimbursement should take so long?!?! Therefore, I have generously awarded 3 stars, despite poor customer service on this occasion.”

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Posted 5 years ago

“Loved the item but paid £7.99 for next day delivery and it took 5 days to get here. It was a coat for a funeral and didn't arrive on time”

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Posted 5 years ago

“all fine, arrived next day on the premium mail cost just in time for our snow”

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Posted 5 years ago

“V Expensive to make a return - £4.99 delivery charge🙄 and then £5.30 to send back! What a rip off ! Over £10 for a cost I didn’t keep! Wont order again - Will stick with retailers that deliver free and do free returns if needed.”

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Posted 5 years ago

“very happy quality products, good prices in time delivery”

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Posted 5 years ago

“easy cheap good service 100%”

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Posted 5 years ago

“Quick delivery but rather expensive to be delivered and then to return. If I would have known that you had to pay to return I probably would have shopped elsewhere.”

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Posted 5 years ago

“Absolutely shocking customer service”

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Posted 5 years ago

“Tracksuit was missing and I was charged and I received the wrong colour on the trainers I sent them back and I also received a small bike jumper I wanted it in medium and the boss trainers I wanted it in black”

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Posted 5 years ago

“Good service.”

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Posted 5 years ago

“I was really impressed at how swiftly my order was dealt with. I was expecting it to take ages but in came within 2 days of placing my order on standard delivery. I will definitely be ordering again if the need arises. Thank You :)”

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Posted 5 years ago

“A fast efficient service. Good quality item.”

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Posted 5 years ago

“Very happy with service 😀”

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Posted 5 years ago

“Very small sizing, a lot of products you aren’t able to buy as website keeps coming up with quantity errors despite you advertising the goods as in stock, and also the fact that you don’t offer free returns like many other competitors, I shall be going elsewhere from now on.”

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Posted 5 years ago

Sports Direct is rated 3.7 based on 746,515 reviews